Jobs
>
Oklahoma City

    Software Trainer and IT Support Specialist - Oklahoma City, United States - Variety Care

    Variety Care
    Variety Care Oklahoma City, United States

    Found in: Lensa US 4 C2 - 4 days ago

    Default job background
    Description

    Overview:

    Department: Information Technology

    Position: Software Trainer and IT Support Specialist

    Employee Category: Non-Exempt

    Reporting Relationship: Information Technology Manager

    Character Qualities Required:

    • Dependability -Fulfilling what I consented to do, even if it means unexpected sacrifice.
    • Flexibility- Willingness to change plans or ideas without getting upset.
    • Responsibility -Knowing and doing what it expected of me.
    • Alertness -Being Aware of what is taking place around me so I can have the right responses.
    • Patience -Accepting a difficult situation without giving a deadline to remove it.

    Summary of Duties and Responsibilities:

    The Training Specialist, I.T. is responsible for providing end user support and training for software applications. This position will also be responsible for developing training materials to be presented to Variety Care staff through in person classroom training, one on one, email and remote training. This position requires a minor knowledge in Information Technology support practices and will provide coverage on the IT Helpdesk when needed. Should be an expert with all Microsoft Office 365 applications and must be willing to self-learn new software as needed. Must have exceptional customer service skills.

    Responsibilities:

    Primary Duties and Responsibilities:

    1. Provide application level support and convey resolutions to customer issues.
    2. Walk customers through applications problem solving.
    3. Handle customer concerns in an appropriate manner.
    4. Respond to queries over the phone, email or in person.
    5. Provide application training to audiences that include a wide range of computer skills and educational levels.
    6. Update internal training website.
    7. Track, route, and redirect problems to correct resources.
    8. Follow up with customers, provide feedback and see problems through to resolution.
    9. Utilize excellent customer service skills and exceed customers expectations.
    10. Ensure proper recording, documentation, and closure.
    11. Recommend procedure modifications or improvements.
    12. Preserve and grow your knowledge of application products and services.
    13. Develop training materials for in person classroom training, one-on-one, email and remote training presentations.
    14. Serve as a backup to the IT Helpdesk for minor technical support.
    15. May travel to other sites for training needs of the organization.
    16. Embodies the strength of personal character. Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment. Must be a leader in the department and community. Result-oriented problem solver who is responsible and accountable.
    17. Support Variety Cares accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable. Provide leadership and work with all staff to achieve the goals of the Triple Aim of healthcare reformto improve the experience of care, improve health outcomes, and decrease healthcare costs.
    18. Performs other duties may be assigned as needed.
    Qualifications:

    Requirements, Special Skills or Knowledge:

    1. High school diploma or GED.
    2. Expert knowledge in Microsoft Office and Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook, Access, One Drive, and Teams).
    3. Experience explaining the technical complexities of software effectively.
    4. Three years of training experience with software applications in a classroom environment as well as one-on-one training.
    5. Experience in providing applications support.
    6. Expert communication skills.
    7. Expert documentation skills.
    8. Experience with public speaking.
    9. Expert personal interaction skills.
    10. Experience relating software features to customers work environment.
    11. Experience with problem-solving.
    12. Expert analytical skills.
    13. Expert customer service skills.
    14. Must possess and maintain a valid Oklahoma drivers license and a satisfactory driving record. The employee provides own transportation and must have proof of liability insurance also required. Mileage reimbursement is provided at the Federal

    Preferred skills or knowledge:

    1. Microsoft Office Specialist (MOS) Certification.

    ADA Requirements:

    1. Must be able to lift 25 pounds
    2. Must have excellent concentration ability.
  • Techion Group

    it support specialist

    Found in: Lensa US 4 C2 - 3 days ago

    Techion Group Oklahoma City, United States

    IT Support Specialist · **IT SUPPORT SPECIALIST** · **The IT Support Specialist will take a customer-centric approach to provide an exceptional user experience for clients and staff. They will achieve this by proactive evaluation of infrastructure, hardware and software, support ...

  • Valeo North America

    IT Support Specialist

    Found in: Lensa US 4 C2 - 3 days ago

    Valeo North America Oklahoma City, United States

    Job Description - IT Support Specialist (21000BOO) · **Job Description** · IT Support Specialist · - · ( 21000BOO ) · Valeo · Valeo is an automotive supplier and partner to automakers worldwide. As a technology company, we design innovative solutions for smart mobility, with ...

  • BankOnIT

    Support Specialist

    Found in: Lensa US 4 C2 - 1 day ago

    BankOnIT Oklahoma City, United States

    Overview: · Summary/Objective · The Support Technical Specialist is a staff position that provides technical support assisting end-users with their day-to-day technical issues. · Responsibilities: · Why you want this job · Innovate and forward-thinking environment. · Catere ...

  • Singer Industrial Company

    IT Support Specialist

    Found in: Lensa US 4 C2 - 3 days ago

    Singer Industrial Company Oklahoma City, United States

    Singer Industrial is looking to add a first-point-of-contact position, as an · IT Support Specialist , in order to provide technical assistance to customers/clients within a team-supported environment. This position will begin as remote and transition to an in-office position, i ...

  • Guernsey

    IT Support Specialist

    Found in: Lensa US 4 C2 - 4 days ago

    Guernsey Oklahoma City, United States

    OF DUTIES / RESPONSIBILITIES:Manage and route tickets using Corporate Helpdesk software · Work closely with IT staff on projects and handle all incoming calls · Maintain and troubleshoot devices, systems, hardware, and software · Document system performance, bugs, debugging, a ...

  • JoCo

    Software Support Specialist

    Found in: Appcast US C2 - 17 hours ago

    JoCo Oklahoma, United States

    What is the position? · The Software Support Specialist is responsible for maintaining and supporting the organization's wealth management systems and will provide support to end users. · What are the responsibilities? · As a Software Support Specialist, you will: · Maintain and ...

  • ARL Bio Pharma

    laboratory support specialist

    Found in: MyJobHelper US C2 - 2 days ago

    ARL Bio Pharma Oklahoma City, OK , USA, United States

    Laboratory Support Specialist · Position Summary... · Join a stable and rapidly growing company where you can make a difference from day one and help make the world a better and safer place. ARL Bio Pharma provides analytical and microbiological testing for the pharmaceutical ind ...

  • Insight Global

    Field Support Specialist

    Found in: Appcast US C2 - 17 hours ago

    Insight Global Oklahoma, United States

    Day-to-Day: · We are looking for a Field Support Specialist for a large Telecommunication and Renewables client. This position is stationed at different sites throughout Oklahoma City. The ideal candidate will have an interest in the telecommunications or utilities industry and w ...

  • Black & Veatch

    Business Support Specialist

    Found in: Lensa US 4 C2 - 2 hours ago

    Black & Veatch Oklahoma City, United States

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., · Denver, CO · or · City and state must be separated by a comma followed by a space (e.g., · Houston, TX ) · Black & Veatch · Business Support Specialist - Water Infrastructure Projects ...

  • Alutiiq

    Operations Support Specialist

    Found in: Lensa US 4 C2 - 2 days ago

    Alutiiq Oklahoma City, United States

    Alutiiq and its subsidiaries firmly believe that our employees drive the success of the company. We strive to create and provide an environment that offers challenging, stimulating, and financially rewarding opportunities. · Join us and discover a work experience where diverse id ...

  • eTeam

    Sales Support Specialist

    Found in: Appcast Linkedin GBL C2 - 17 hours ago

    eTeam Oklahoma City, United States

    Job Description: · Provides operational and support services to the entire sales organization which could include: inbound order desk, specialized inbound/outbound sales, call center overflow, specialized order/account processing, sales research, reporting and analysis, sales met ...

  • CNE Direct

    Operations Support Specialist

    Found in: Lensa US 4 C2 - 23 hours ago

    CNE Direct Oklahoma City, United States

    **Operations Support Specialist** · * · Greater Boston, MA · * · Full Time · * · Mid Level · * 1-3 years experience from a similar position in an internationally oriented company. · * Excellent communication skills both oral and written. · * Ability to handle confidential comm ...

  • InsideHigherEd

    Product Support Specialist

    Found in: Talent US A C2 - 12 hours ago

    InsideHigherEd Oklahoma City, United States Administrative Jobs ,

    Position Details Req ID: req17213 Position Title: Product Support Specialist Position Type: Staff Full-Time Position Number: AS8518 OSU Campus: Stillwater Department: Fire Protection Publications Location Address: · 930 N. Willis · Stillwater, Oklahoma, 74078 · United States Hir ...

  • Axelon

    Application Support Specialist

    Found in: Lensa US 4 C2 - 2 hours ago

    Axelon Oklahoma City, United States

    The Applications Analyst Senior responsibilities include, but are not limited to, the following: · • Mentoring and training of junior team members. · • Communicates and researches enhancements, seeking appropriate approvals from customers. · • Assists with roadmap planning of app ...

  • InsideHigherEd

    infrastructure support specialist

    Found in: Talent US A C2 - 3 days ago

    InsideHigherEd Oklahoma City, United States Administrative Jobs ,

    req16095 · INFRASTRUCTURE SUPPORT SPECIALIST · Staff Full-Time · DS9883 · OSU INSTITUTE OF TECHNOLOGY · Technology Services · Okmulgee, Oklahoma · United States · 38, ,000.00, Salary · M-F 7:30a-4:30p (may vary) · GENERAL SUMMARY: Participate in thespecification, quotation, mai ...

  • Delaware Resource Group

    contracting support specialist

    Found in: Talent US C2 - 8 hours ago

    Delaware Resource Group Oklahoma City, United States Full time

    The Contracting Support Specialist (CSS) reports to the Contracts Manager and assists the Contracts team with the execution, development, negotiations and evaluations of contracts on behalf of the company while ensuring that both parties are in compliance with the terms of the co ...

  • InsideHigherEd

    Facilities Support Specialist

    Found in: Talent US A C2 - 12 hours ago

    InsideHigherEd Oklahoma City, United States Administrative Jobs ,

    Position Details Req ID: req13315 Position Title: Facilities Support Specialist Position Type: Staff Full-Time Position Number: AS7454 OSU Campus: Tulsa Department: Materials Science and Engineering Location Address: Helmerich Research Center, Tulsa, OK Hiring Supervisor: Raman S ...

  • Kratos Defense

    IT Support Specialist II

    Found in: Lensa US 4 C2 - 3 days ago

    Kratos Defense Oklahoma City, United States

    **IT Support Specialist II** · + **Job Tracking ID**: · + **Job Location**: Oklahoma City , OK · + **Job Level**: Any · + **Level of Education**: BA/BS · + **Job Type**: Full-Time/Regular · + **Date Updated**: 02/01/2022 · + **Years of Experience**: Any · + **Radford Job Code**: ...

  • Axelon

    Application Support Specialist

    Found in: Lensa US 4 C2 - 5 days ago

    Axelon Oklahoma City, United States

    The Applications Analyst Senior responsibilities include, but are not limited to, the following: · •Mentoring and training of junior team members. · •Communicates and researches enhancements, seeking appropriate approvals from customers. · •Assists with roadmap planning of applic ...

  • InsideHigherEd

    Family Support Specialist

    Found in: Talent US A C2 - 12 hours ago

    InsideHigherEd Oklahoma City, United States Administrative Jobs ,

    Organization · Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities. OU HSC is one of only four comprehensive academic health centers in the nation with seven professional colleges. W ...