Customer Service Representative - Concord, United States - NGM Marketing

NGM Marketing Concord, United States

1 week ago

Description

Like the hospitality industry, the primary purpose of the Customer Service Representative is to meet and exceed company sales goals in conjunction with cultivating a long-term relationship with our client's customers. As a Customer Service Representative, you will discover the value of personal interactions through hospitality providing customers with a customized yet professional experience.

The responsibilities and tasks of the Customer Service Representative include:

Understanding clients' products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need
Keeping a record of customer interactions, processed orders, and service schedules
Taking initiative and demonstrating a "can-do" mindset, meeting challenges head-on no matter how difficult or stressful situations become
Maintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staff
Managing a team of Junior Customer Service Representatives

We want someone in the Customer Service Representative role whose qualifications consist of:

A high school diploma
At least one year in Customer Service Representative roles or hospitality positions such as retail or restaurant
Ability to recognize, apply and explain your product or service knowledge
Dedicate consistent learning and training to master the craft of hospitality to increase customer experience
An effective problem solver
Outgoing personality with a passion for helping others
Passion for increasing in-person hospitality skill set to build better relationships
Excellent communications skills

As an entry-level position, no matter your skill set or experience in the hospitality field, we will train you to become confident in providing the highest level of customer service possible. If you have a passion for helping others, you will fit in with our company culture. We have created a collaborative environment that encourages all Customer Service Representatives to feel that they are growing their personal skill set in communication, hospitality, routine, and confidence while advancing their careers in the process.

#LI-Onsite

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