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    Assistant In Room Dining Manager - New York, United States - The Hongkong and Shanghai Hotels LTD

    The Hongkong and Shanghai Hotels LTD
    The Hongkong and Shanghai Hotels LTD New York, United States

    2 weeks ago

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    Description
    The Assistant In Room Dining Manager will ensure that the operations run smoothly and efficiently in In-Room Dining and Gotham Lounge. In this role you will be responsible for our guests to have an enjoyable dining experience and that maximum profitability is achieved. You will support the In Room Dining Manager lead all aspects of the business while transforming the current in room dining offerings to be more desirable and marketable.

    Key Accountabilities:
    • In the absence of the In Room Dining Manager you will oversee the Food & Beverage operation in In Room Dining, and Gotham Lounge with an oversight in administration wise as well as operationally.
    • Play an active role both in In Room Dining and Gotham Lounge having heavy interaction with guests and providing guidance and support for staff leading by example.
    • Work closely with the Guest Relations team on the guest amenity program.
    • Build database with guest preferences/details from personal and team interactivity on the floor.
    • Work closely with Culinary and F&B Management to develop ideas, continue to evolve, increase revenue, and profit margins.
    • Handle all guest feedback and resolve any concerns before guests depart the hotel and or restaurant.
    • Ensure that liquor is served responsibly, and that laws and regulations are followed.
    • Ensure that all areas in In-Dining department and Gotham Lounge are well maintained, clean, neat, and up to par always.
    • Observe the appearance of dishes as they are served to guests to ensure quality, presentation, and portion consistency.
    • Work with Executive Chef to ensure adequate and quality food is readily available.
    • Assign and supervise the work of the Order Takers, Servers, Bussers, and the Manager in Training.
    General Requirements:
    • University degree or higher in a relevant field. Degree in Hospitality or Hotel Management a plus.
    • 2 years minimum in a luxury restaurant and or bar operations in a supervisory or lead role or hotel front of house, sales and marketing expertise, and financial acumen.
    • Ability to communicate well with all levels of management, staff, and guests.
    • Self-starter; creative; independent, but team-oriented; presentation, and problem-solving skills; analytical; socially adept; detailed-oriented and organized; goals and results-oriented and articulate.
    • Vision of quality restaurant and bar concept, limitless energy, and motivation to succeed; positive and "can-do" professional attitude. PR & social media savvy.
    Benefits We Offer:
    • 10 vacation days per year
    • 6 sick days per year
    • 3 personal days per year
    • 10 holidays days per year
    • Complimentary employee meals
    • Discounted parking
    • Complimentary dry cleaning for business attire
    • Discounted and complimentary room nights at The Peninsula Hotels
    • 50% restaurant discount
    • 50% discount on spa services
    • 40% discount on spa retail
    • 80% company-paid medical, dental and vision coverage
    • Complimentary life insurance
    • Complimentary long-term disability
    • Retirement plan with 5% company match
    We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. The salary for this position is $80,000 annually.

    About The Peninsula New York

    Superbly situated on Fifth Avenue in the heart of Manhattan, The Peninsula New York is set in one of the city's most prestigious shopping, entertainment and cultural districts, just a few blocks from Central Park. Since its debut in 1988, the hotel has exemplified exquisite service, heritage, and attention to detail.

    Requisition ID: 44849
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