- Patient
- Problem solver
- Outstanding troubleshooting ability
- Strategic thinker
- Highly detail-oriented
- Able to multi-task and juggle multiple projects
- Self-starter, strong work ethic and result oriented
- Excellent verbal and written communication skills
- Impeccable follow through
- Address escalated help desk tickets
- Will work closely with Sys Admin and Sr. Help Desk
- Serve as the help desk resource for our company and CS Living staff
- Record, track, and document help desk requests and problem-solving processes
- Perform computer refresh rollouts
- Set up new employees and configure workstations; decommission former employee workstations
- Help facilitate offsite setups, including telecom, wireless, copiers/scanners, printers and firewalls
- Handle onsite, hands-on workstation troubleshooting that cannot be resolved remotely in both properties and our corporate office
- Monitor open help desk tickets and assist with timely resolutions, escalating as needed to team
- Participate in technology audits/questionnaires
- Work with end-users to promote technology adoption
- Conform with and abide by all regulations, policies, work procedures and instructions
- Perform related duties consistent with the scope and intent of the position
- Travel as needed to property sites for onsite support and setup
- Associates degree or higher in a Technology related field, or working equivalent
- 1-2 years' work experience in related field
- Ticketing system experience
- Strong decision making and problem-solving skills
- Knowledge of basic computer hardware and applications software
- Strong organizational skills
- Effective communication skills (both verbal and written, as we have remote employees)
- Ability to work effectively alone and prioritize workloads
- Technology certifications in computer systems is a plus
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Help Desk Specialist - Glen Allen, United States - Magnify
Description
Job Title: Help Desk Specialist
Employment type: 6 month contract
Location: Glen Allen, VA - fully onsite
Work Schedule: Monday - Friday 8:30am to 5pm
Pay Range: $20-24/hr
Type of company: Real Estate Investment Sponsor
Why hiring? They are onboarding multiple properties per month and their current IT team will be going to those sites to dismantle IT equipment and set up new equipment. They will need someone who can stay at the home office/headquarters and make sure that things are connecting correctly
Summary
Our client's Help Desk Specialist role will ensure proper computer operations so that end users can accomplish organizational tasks for both the real estate and property management pieces of the company. This includes supporting your team with receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of approved diagnostics and help tools, as well as require that the individual give hands-on help at the helpdesk level.
Qualified candidates must have the ability to communicate to the company's corporate and property teams at both technical & non-technical levels. The perfect candidate is confident in their abilities, willing to apply their knowledge daily, and has the mindset to dig into deep issues and find solutions.
Ideal Portrait of a Senior Help Desk Specialist
Primary Responsibilities
Knowledge and Skills Requirements
*Some travel may be required between offices.
