Front Desk Medical Assistant - Richmond, United States - The Foot Center

Description

Title:
Medical Assistant Front Desk Receptionist


Job Description:


Position Overview:
The Medical Assistant/Front Desk Receptionist plays a crucial role in providing administrative and clinical support in a healthcare setting.

This position requires a combination of administrative skills, medical knowledge, and excellent communication abilities to ensure smooth operations and quality patient care.

Key Responsibilities:

Front Desk Duties:

• Greet patients and visitors in a courteous and professional manner.
• Register patients by collecting demographic information and insurance details.
• Schedule appointments and manage appointment calendars efficiently.
• Answer phone calls, address inquiries, and route calls to appropriate staff members.
• Maintain a clean and organized front desk area.
• Process patient payments, copays, and issue receipts.

Administrative Support:

• Assist with medical record management, including filing, scanning, and organizing documents.
• Verify patient insurance coverage and obtain necessary authorizations.
• Coordinate referrals to specialists and diagnostic facilities as per physician instructions.
• Assist with billing tasks, including coding, claim submission, and followup on unpaid claims.

Clinical Assistance:

• Escort patients to examination rooms and prepare them for their appointments.
• Record vital signs, medical histories, and other pertinent information accurately.
• Assist physicians during medical procedures and examinations.
• Ensure exam rooms are clean and stocked with necessary supplies and equipment.

Compliance and Documentation:

• Adhere to HIPAA regulations and maintain patient confidentiality at all times.
• Document patient interactions, medical histories, and treatments accurately in electronic health records (EHR) systems.
• Follow established protocols and workflows to ensure compliance with healthcare standards.

Customer Service:

• Provide exceptional customer service to patients, addressing their concerns and ensuring their comfort.
• Communicate effectively with patients, families, and healthcare team members.
• Demonstrate empathy, patience, and professionalism in all interactions.

Qualifications:

• High school diploma or equivalent.
• Completion of a medical assistant program preferred but not required.
• Certification as a Medical Assistant (CMA) or Registered Medical Assistant (RMA) preferred but not required.
• Proficiency in medical terminology, basic clinical procedures, and administrative tasks.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize responsibilities, and work in a fastpaced environment.
• Attention to detail and accuracy in documentation.
• Knowledge of electronic health records (EHR) systems and medical insurance.
• Willingness to learn and adapt to changing healthcare regulations and technology.

This is an exciting opportunity for a detail-oriented individual with a passion for providing exceptional patient care.

As a Front Desk/Medical Assistant Representative, you will play a crucial role in ensuring the smooth operations of our medical office.

We offer competitive compensation and benefits packages, including health insurance and paid time off. Join our team to put personability back into the medical field.

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Pay:
$ $20.00 per hour


Expected hours:
No more than 40 per week


Benefits:

• Paid time off

Medical specialties:

• Podiatry

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Work setting:

• Inperson

Ability to Relocate:

• Richmond, VA: Relocate before starting work (required)

Work Location:
In person