- Support senior technicians in the installation, configuration, and setup of hardware components.
- Provide support to users regarding network/hardware-related issues, offering timely assistance and solutions.
- Assist in preparing hardware equipment for installation, including unpacking, organizing, and assembling components.
- Aid in testing hardware functionality after installation, following established procedures and checklists.
- Help maintain accurate records of inventory, installation procedures, and configurations.
- Actively engage in learning about hardware systems, installation techniques, and troubleshooting methods through on the-job training and guidance from senior team members.
- Assist senior engineers in various network projects, such as upgrades, expansions, or implementations, by following instructions and completing assigned tasks.
- Replace printer toner and safely dispose of empty cartridges.
- Provide back up support to ISD help desk via phone and email regarding Microsoft Office, Vertafore, Email, phones, and other third-party software, hardware, and websites.
- Maintain professional accreditation necessary to meet agency standards.
- Build and maintain a favorable and professional work relationship with other staff members.
- Communicate with Supervisor/Manager any issues to ensure excellent service.
- Adhere to established employee manual policies and guidelines.
- Adhere to workflow procedures and follow guidelines to reduce the risk of E&O claims.
- Promptly report all E&O claims and potential E&O claims.
- Maintain confidentiality in all aspects of client, staff, and agency information.
- Perform other duties and projects as assigned.
- College degree preferred, high school diploma or equivalent required.
- Understanding of basic hardware components and their functions.
- Must demonstrate basic PC/Networking skills.
- Capable of lifting and moving equipment, working in various physical environments, and complying with safety protocols.
- Strong attention to detail and willingness to follow instructions accurately.
- Experience and knowledge of Microsoft Office programs.
- Must be flexible and able to work weekend and evening hours as required.
- Works effectively and relates well with others, including superiors, colleagues, and individuals inside and outside the company, in a professional manner.
- Demonstrated ability to communicate effectively.
- Valid driver's license and acceptable driving record.
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Assistant Network Engineer - Poughkeepsie, United States - Marshall & Sterling
Description
Provide support for PCs, servers, printers, and networking. Duties include configuration, installation, and troubleshooting hardware.
Moves, Adds, Changes - provide PCs, phones, network connections, and installation of new equipment as needed.
Salary Range is $37,500 - $42,500.
The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.
Salary Description
$50,000.00-$60,000.00