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    Information Technology Support Specialist - South Carolina, United States - STEM Search Group

    STEM Search Group
    STEM Search Group South Carolina, United States

    3 weeks ago

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    Description

    What you'll do...

    • Provide technical assistance to executives and team members.
    • Remote support will entail using remote tools, Teams, phone, and email.
    • Troubleshoot and resolve hardware and software issues efficiently.
    • Maintain detailed records of problem-solving processes within a ticketing system and documentation.
    • Collaborate on process enhancements and improvements.

    What we're looking for...

    • Deep background in technical support (both help desk and desk-side support of PCs/laptops and mobile devices).
    • Proficient in Microsoft support for desktop and O365. This should include both Windows 10 and 11.
    • Familiarity with systems such as unified endpoint management software and ticking systems.
    • Must have experience supporting executives.
    • This is an on-site role (5 days per week).

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