Customer Service Clerk - Fort Worth, United States - Old Dominion Freight

Description

Customer Service Clerk page is loaded **Customer Service Clerk**

**Customer Service Clerk**

locationsFort Worth, TX time typeFull time posted onPosted Yesterday job requisition idR Old Dominion Freight Line is currently recruiting for a Customer Service Representative to join our OD Family Culture. This role will successfully provide exceptional customer service duties in the service center, as well as support to other members of Old Dominion in a fast-paced high call volume environment.

**Responsibilities:**

Answer phones and respond to emails in a courteous and timely manner

Perform general customer service by giving rate quotes, sales bids, status of shipments, helping customer correctly fill out a Bill of Lading and label freight, etc.

Respond to customer issues and questions in a timely manner

Provide Service 2.OD to internal and external customers

As needed, may assist with general office duties such as mailing, filing and copying

Scan documents such as Bill of Ladings, Delivery Receipts, permits and other documents into the computer system

**Qualifications:**

High School diploma or equivalent preferred

1 year of customer service experience, preferably in the transportation industry

Strong attention to detail

Excellent written and verbal communication skills

Proficiency with Microsoft Office

AS400 experience preferred

Ability to handle multiple request and priorities in as fast-paced environment

Demonstrated aptitude for quickly learning new systems and processes

Join the OD Family Today

As a Full Time member of our Family, you are eligible to receive:

Health, Dental & Vision Benefits

Short Term & Long Term Disability

Flex Spending Accounts

401(k) Retirement Plan

Wellness Program

Credit Union access, Vacation & Holiday

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

**Primary Purpose:** Provide moderate to severely disabled special education students, activities and experiences designed to help them fulfill their potential for intellectual, emotional, physical, and social growth. Develop or modify curricula and prepare lessons and other instructional materials to student ability levels. Work in self-contained, team, departmental, or itinerant capacity as assigned. **Qualifications:** **Education/Certification:** **Bachelors degree from accredited university** Valid Texas teaching certificate with required special education endorsements for assignment **Special Knowledge/Skills:** Knowledge of special needs of students with moderate to severe disabilities Knowledge of Admission, Review, and Dismissal (ARD) Committee process and Individual Education Plan (IEP) goal setting process and implementation General knowledge of curriculum and instruction **Experience:** At least one year student teaching or approved internship **Major Responsibilities and Duties:** **Instructional Strategies**

Collaborate with students, parents, and other members of staff to develop IEP through the ARD Committee process for each student assigned.

Implement an instructional, therapeutic, or skill development program for assigned students and show written evidence of preparation as required.

Plan and use appropriate instructional and learning strategies, activities, materials, and equipment that reflect understanding of the learning styles and needs of students assigned.

Work cooperatively with classroom teachers to modify regular curricula as needed and assist special education students in regular classes with assignments.

Participate in ARD Committee meetings on a regular basis.

Conduct assessment of student learning styles and use results to plan for instructional activities.

Present subject matter according to guidelines established by IEP.

Employ a variety of instructional techniques and media to meet the needs and capabilities of each student assigned.

Plan and supervise assignments for teacher aide(s) and volunteer(s).

Use technology in teaching/learning process.

**Student Growth and Development** 11. Conduct ongoing assessments of student achievement through formal and informal testing. 12. Provide or supervise personal care, medical care, and feeding of students as stated in IEP. 13. Assume responsibility for extracurricular activities as assigned. Sponsor outside activities approved by campus principal. 14. Be a positive role model for students; support mission of school district. **Classroom Management and Organization** 15. Create classroom environment conducive to learning and appropriate for the physical, social, and emotional development of students. 16. Manage student behavior and administer discipline. This includes intervening in crisis situations and physically restraining students as necessary according to IEP. 17. Consult with classroom teachers regarding management of student behavior according to IEP. 18. Consult district and outside resource people regarding education, social, medical, and personal needs of students. 19. Take all necessary and reasonable precautions to protect students, equipment, materials, and facilities. 20. Assist in selection of books, equipment, and other instructional materials. **Communication** 21. Establish and maintain open communication by conducting conferences with parents, students, principals, and teachers. 22. Maintain a professional relationship with colleagues, students, parents, and community members. 23. Use effective communication skills to present information accurately and clearly. **Other** 24. Participate in staff development activities to improve job-related skills. 25. Keep informed of and comply with federal, state, district, and school regulations and policies for special education teachers. 26. Compile, maintain, and file all physical and computerized reports, records, and other documents required. 27. Attend and participate in faculty meetings and serve on staff committees as required. **Supervisory Responsibilities:** Supervise assigned teacher aide(s). **Working Conditions:** Mental Demands/Physical Demands/Environmental Factors: Maintain emotional control under stress. Frequent standing, stooping, bending, kneeling, pushing, and pulling. Move small stacks of textbooks, media equipment, desks, and other classroom or adaptive equipment. May be required to lift and position students with physical disabilities; control behavior through physical restraint; and assist nonambulatory students. Exposure to biological hazards.