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Sales Operations Business Analyst 4
2 weeks ago
Idaho State Job Bank Boise, United StatesSales Operations Business Analyst 4 at Oracle in Boise, Idaho, United States Job Description Job Description Come join us The Sales Operations Business Analyst 4 is part of a dynamic team, chartered with providing critically important support to North America Consulting sales tea ...
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Product Support Analyst
1 week ago
Idaho State Job Bank Boise, United StatesProduct Support Analyst at American Express Global Business Travel in Boise, Idaho, United States Job Description Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help ...
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RMF Support Analyst
1 week ago
Idaho State Job Bank Boise, United StatesRMF Support Analyst at GovCIO in Boise, Idaho, United States Job Description Overview The VA NOC defends, manages, and monitors the network operating status and cyber security posture of the VA by providing the day-to-day management, operation and configuration of the enterprise ...
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Decision Support Analyst
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Idaho State Job Bank Boise, United StatesDecision Support Analyst at Highmark Health in Boise, Idaho, United States Job Description Company : enGen Job Description : JOB SUMMARY This job works closely with customers and design teams in prioritizing data and information requirements. The incumbent provides analysis in th ...
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Tech Support Analyst
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Follett Learning Boise, United StatesPosition Overview: · The Technical Support Analyst provides product and technical support to Follett's customers, answering complex questions on function and usage of our products via telephone or email. Serves as primary liaison between company and customer. Possesses excellent ...
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Modernization and Transformation Analyst 4
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Idaho State Job Bank Boise, United StatesModernization and Transformation Analyst 4 at Pacific Northwest National Laboratory in Boise, Idaho, United States Job Description Overview The Business Services Directorate (BSD) delivers essential financial, contractual, and project management capabilities to Pacific Northwest ...
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Product Marketing Analyst 4
3 weeks ago
Idaho State Job Bank Boise, United StatesProduct Marketing Analyst 4 at Oracle in Boise, Idaho, United States Job Description Job Description The individual who fills this role at Oracle will be responsible for creating marketing content for digital learning solutions across the Oracle MyLearn platform, Oracle Guided Le ...
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Support Analyst
2 weeks ago
Idaho State Job Bank Boise, United StatesSupport Analyst (ONSITE) at Oracle in Boise, Idaho, United States Job Description Job Description This position will provide direct IT support service for medical providers and nurse practitioners. The Support Analyst is responsible for providing technical and workflows support, ...
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Senior PowerFAIDS Support Analyst
2 weeks ago
Idaho State Job Bank Boise, United StatesSenior PowerFAIDS Support Analyst - REQ001453_ _ at The College Board in Boise, Idaho, United States Job Description Senior Support Analyst, PowerFAIDS College Board - BigFuture/ FAPS Location: This is a fully remote role. Candidates who live near CB offices have the option of be ...
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Technical Analyst 1-Support
1 week ago
Idaho State Job Bank Boise, United StatesTechnical Analyst 1-Support at Oracle in Boise, Idaho, United States Job Description Job Description Building off our Cloud momentum, Oracle has formed a new organization - Oracle Health Applications & Infrastructure. This team focuses on product development and product strategy ...
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Sr. Application Support Analyst
1 week ago
Idaho State Job Bank Boise, United StatesSr. Application Support Analyst - Revenue Management at Marriott in Boise, Idaho, United States Job Description Job Number Job Category Information Technology Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States Schedule Full-Time Located R ...
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Loan Support Analyst Sr
2 weeks ago
Idaho State Job Bank Boise, United StatesLoan Support Analyst Sr at PNC in Boise, Idaho, United States Job Description Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work tog ...
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IT Ops and Support Analyst II
1 week ago
Idaho State Job Bank Boise, United StatesIT Ops and Support Analyst II - ITS at Idaho Division of Human Resources in Boise, Idaho, United States Job Description IT Ops and Support Analyst II - ITS Posting Begin Date: 2023/11/28 Posting End Date: 2023/12/12 Category: IT And Computers Work Type: Full Time Location: Boise, ...
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Senior Compliance Support Analyst
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Senior Technical Support Analyst
1 day ago
Idaho State Job Bank Boise, United StatesSenior Technical Support Analyst - Cloud Supply Chain Management at Oracle in Boise, Idaho, United States Job Description Job Description Career Level - IC3 Responsibilities Job Responsibilities: + Research, resolve and respond to complex issues across the Application product lin ...
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Senior Decision Support Analyst
2 days ago
Idaho State Job Bank Boise, United StatesSenior Decision Support Analyst at Highmark Health in Boise, Idaho, United States Job Description Company : enGen Job Description : JOB SUMMARY This job works closely with customers and design teams in prioritizing data and information requirements. This job provides analysis in ...
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Managed Care Support Analyst
1 week ago
Idaho State Job Bank Boise, United StatesManaged Care Support Analyst at Highmark Health in Boise, Idaho, United States Job Description Company : Allegheny Health Network Job Description : GENERAL OVERVIEW: This role processes payor contracts for single case agreements, manages contract repository, and completes facilit ...
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Senior Technical Support Analyst
1 week ago
Holland & Hart LLP Boise, United StatesGeneral Purpose: · The Senior Technical Support Analyst provides senior-level support for incident and problem management resolution and serves as owner and primary administrator for Service Desk Systems such as the IT Service Management (ITSM) system. Acting as the escalation p ...
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L2 Customer Technical Support Analyst
4 days ago
Idaho State Job Bank Boise, United StatesL2 Customer Technical Support Analyst - MICROS - Simphony/Ebusiness at Oracle in Boise, Idaho, United States Job Description Job Description L2 Customer Technical Support Analyst - MICROS - Simphony/Ebusiness Location: Orlando, FL or Columbia, MD highly preferred No visa sponsors ...
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Application Support Analyst
2 weeks ago
Idaho State Job Bank Boise, United StatesApplication Support Analyst - Global Team at Marriott in Boise, Idaho, United States Job Description Job Number Job Category Information Technology Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States Schedule Full-Time Located Remotely? Y ...
Database Technical Analyst 4-Support - Boise, United States - Idaho State Job Bank
Description
Database Technical Analyst 4-Support at Oracle in Boise, Idaho, United States Job Description Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and troubleshooting for our Electronic Support Services.
A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
Services may be frequently provided by on-site customer visits. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
Responsibilities SKILLS & COMPETENCIES:
Minimum technical skills:
+ In Depth knowledge of Oracle Database administration - 12c, 18c, 19c + Understanding of Oracle Database Security features (such as Roles, Privileges, Auditing, TDE, Database Vault and ASO) and Database firewall + Experience of Backup and recovery process using RMAN + Experience of Oracle Data Guard + Experience in Performance Tuning + Experience of Oracle Cloud Infrastructure (OCI) + Experience of Oracle Autonomous Database + Operating system knowledge (Unix, Linux, Windows)
Desirable technical skills:
+ Network administration + Understanding of Oracle Grid Control, RAC + Experience of administering other databases (MySQL, PostgreSQL, Sql-Server, DB2) + Understanding of Oracle Golden Gate + Exposure in Oracle Application Express (APEX)
RESPONSIBILITIES:
+ To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model + Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards + Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.) + Contributing to Knowledge Management content creation and maintenance + Working with development on product improvement programs (testing, SRP, BETA programs etc) as required + Operating within Oracle business processes and procedures + Respond and resolve customer issues within Key Performance Indicator targets + Maintaining product expertise within the team + Developing and maintaining expertise around Database Security and general IT Security issues + Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product + Self motivated. Able to perform duties without major monitoring + Quick learner. Efficient in reproducing test cases, and drive to resolve customer issues.
QUALIFICATIONS:
+ Bachelor's degree in Computer Science, Engineering or related technical field + 10+ years of proven professional and technical experience in database, network or system administrator role.
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the United States only Hiring Range:from $31.83 to $67.93 per hour; from $66,200 to $141,300 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits k) Savings and Investment Plan with company match 8.
Paid time off:
Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits.
For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.
Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation paid holidays 10.Paid sick leave:
72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15.
Voluntary benefits including auto, homeowner and pet insurance About Us An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in.
Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more.We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities.
We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles.
to perform crucial job functions. That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued t To view full details and how to apply, please login or create a Job Seeker account
Database Technical Analyst 4-Support professionals in Boise
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trevor wilford
Data Scientist / System Architect