Service Delivery Manager - Enon, United States - KellyMitchell Group

KellyMitchell Group Enon, United States

6 days ago

Technology / Internet

Description

Job Summary:

Our client is seeking a Service Delivery Manager who is comfortable working in a challenging and diverse environment to assist with delivering outstanding Network Services to the business. You will serve as a direct support contact to internal team members and external clients via phone, email, chat or in person. Candidates should be self-motivated and have excellent analytical, organizational and communication skills.

Duties:

Maintain high performance levels for service-related processes, and implementing improvement activities wherever necessary
Take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery
Develop a deep understanding of ongoing and new projects to gain insights into the scope of service delivery
Take accountability for service delivery performance, meeting customer expectations, and forecasting future demand
Analyze third-party as well as internal processes, and creating strategies for service delivery optimization

Desired Skills/Experience:

Bachelor's Degree or equivalent work experience
Previous experience in a large enterprise is preferred
Basic to intermediate technical understanding of networking and wireless technologies
Experience using ServiceNow
Strong diagnostic and problem-solving skills
Active listening and analysis to identify issues or problems to ensure correct teams are involved in remediation efforts
Research skills and creativity to identify a solution to the issue or problem
Ability to communicate resolutions in a simple, easy to understand manner to the business

Benefits:

Medical, Dental, & Vision Insurance Plans
401K offered

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