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    Test Systems Engineer - Irving, United States - Amadeus

    Amadeus
    Amadeus Irving, United States

    1 week ago

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    Description
    Job Title
    Test Systems Engineer


    Summary of the role:


    As part of Test & Platform Services (TPS) department, the Test Systems Engineer provides functional and technical support for all test systems: Customer Facing Test Systems (CFTS), training system (SKL) and Internal Test Systems (ITS).

    Handles incidents and problems, but also configuration change requests on all Test Systems.

    Demonstrates good transversal technical & functional knowledge, he/she will have to learn and understand about most of Amadeus application functionalities and their architecture/ dependencies to perform investigations on any type of functional issue.

    His/her main goal is to offer the best possible customer experience on Amadeus Systems with the help of various techniques such as proactive monitoring, problem management, continuous improvement etc.

    Needs good troubleshooting and investigation capabilities. Technical understanding is also a must have to properly drive recovery efforts and actions. Capable of coordinating parallel investigation with various experts (DEV, PDA, SRE, BU, etc.), and eventually running direct recovery actions.

    In this role you'll:
    Provide functional support and perform first level of investigation for customer functional staff. Acknowledge, investigate and when possible recover incidents within service level agreements
    Handle external customer's questions concerning Amadeus Products and Solutions

    Proactive Incident Management:
    Monitoring functional services and products to detect issue, raise alert, and ensure quick service recovery, in synchronization with operational services, so that we meet our SLAs/OLAs
    Monitor response time metrics of main functional services and products to detect performance degradation, raise alert and ensure service recovery, by being in contact with the various subject matter experts (DEV, PDA, SRE, etc.)
    Identify issues, source the necessary information to perform analysis, assess impact and criticality and draw reasonable conclusions
    Summarize and provide regular status with accurate information during Incident management process
    Follow-up issues spotted through internal functional monitoring, and trigger actions to ensure usability and stability of the products

    Problem Management:
    analyze or coordinate analysis of the root-cause of major issues, liaising with development teams if needed. Ensure long term resolution in order to avoid the same issue from reoccurring again
    Responsible for the monitoring of the software quality KPIs (functional usability, but also operational criteria and response time)
    Identify and measure key performance indicators to evaluate system stability and process compliance, of various applications
    Design and develop automated functional test case scripts
    Ensure proper application monitoring to guarantee the service level agreements on the test systems, in the transition from the legacy infrastructure to the Cloud

    About the Ideal Candidate:
    Bachelors

    Degree

    or Masters degree in Computer Science or related field, or equivalent work experience
    Computing Scripting experience, preferably in Python along with Webservices, SoapUI, Edifact, Unix, Linux, Java
    Must be able to do an SQL query
    Previous experience as an Automation QA Engineer, Test System Engineer, and/or 1st level Support position
    Experience in Technical/ Functional support role with Customer-facing and Scripting experience

    Must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges.

    Good written and verbal communication skills.
    Must have a team oriented approach
    Previous ITIL experience required
    Automation skills required
    Must have automation mindset and to understand the language to recommend changes and implementation to create new scripts.
    Project management skills preferred
    Previous experience in an enterprise environment required.
    Previous experience in problem management and change management required.
    Must have knowledge and experience on how to do a test plan
    Experience in Amadeus and/or Travel industry domain is a "nice to have"

    Locations:
    Dallas or Bogota.


    What we can offer you:


    Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.


    Work from anywhere:
    onsite, hybrid or fully remote.

    Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

    Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.


    Application process:
    The application process takes no longer than 10 minutes
    Create your candidate profile, upload your Resume/CV and apply today
    Diversity & Inclusion
    Amadeus is an Equal Employment Opportunity Employer.

    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

    Amadeus endeavors to make accessible to any and all users.

    If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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