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    System Engineer - Irving, United States - Resource Informatics Group

    Resource Informatics Group
    Resource Informatics Group Irving, United States

    5 days ago

    Default job background
    Description

    Role:
    System Engineer


    Location:
    Charlotte, NC (onsite 3 days a week is a must in Hybris ) long-term contract.

    Locals only


    YOE:
    10 + years


    What you will do:


    Serve as escalation point for anything related to our Virtual Desktop ecosystem and drive day to day administration and management.

    Provide ongoing senior level guidance and support for cloud technologies.

    Create and proactively maintain accurate documentation.

    Automate typical daily provisioning and decommissioning Virtual Desktops, incidents, requests, and problem management in our ticketing system.

    Proactively ensure the highest levels of reliability in our Virtual Desktop environment.

    Contribute to maintain our Cloud Operations KPIs and SLAs related to Virtual Desktops.

    Troubleshooting and analysis of system issues.

    Implement hygiene processes to enhance our teammate experience with Virtual Desktops.

    Contribute to capacity planning related forecasting and trending of our Virtual desktop environment.

    Mentoring other Engineers as needed.

    Other Tasks assigned by Management.


    Who you are:
    5+ years of experience within Azure Virtual Desktops

    Bachelor's degree or equivalent experience in Computer Science or related field

    System expertise in multiple technologies Cloud, Windows, Linux, VMWare, etc.

    Analytic, problem solving and technical skills

    Expertise in Automation, scripting, or coding

    MS Office 365 experience

    Active Directory/Azure AD


    Nice to haves:
    University Degree or equivalent experience and minimum 5 years of prior relevant experience

    Experience with cloud services, SaaS, IaaS.

    Experience with Enterprise level support.

    Work results can influence short- and long-term tactical decisions and contribute to long term strategies and results.

    Sets day-to-day objectives and delivers job responsibilities that impact areas that are directly linked to own team as well as other related teams
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