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    Service Desk Specialist - Orlando, United States - Kavaliro

    Kavaliro
    Kavaliro Orlando, United States

    5 days ago

    Default job background
    Accounting / Finance
    Description

    Representative Duties


    • Answer telephone calls, e-mail inquiries, and visiting customers experiencing technical problems


    • Install, configure, deploy, maintain, and ensure the effective operation, within County standards, of all end-user hardware, software, and mobile devices. Some of these devices are:

    o Hardware: desktop PCs, tablets, peripherals equipment, printers, air cards, clocks, etc.

    o Software: Windows OS, Microsoft Office, applications, VPN, Netmotion


    • Monitor, respond to trouble calls, and provide end-user training in use of equipment and software


    • Analyze, troubleshoot, prioritize, communicate, and resolve incidents expeditiously both remotely and/or on-site


    • Utilize excellent customer service skills and exceed customer's expectations


    • Exhibit proficiency in Windows based applications such as IE, Chrome, Java, Adobe, etc.


    • Apply excellent written and verbal communication skills to convey technical and non-technical terms


    • Ability to document technical procedures/solutions to update Support Center documentation


    • Interact and coordinate resolution of problems with internal/external IT groups and/or vendors


    • Knowledge of MS Exchange, Active Directory, and Network protocols


    • Shift work; may be required to work a flexible schedule, including nights, weekends, and holidays


    • Responsible for traveling to remote sites. Afterhours (on-call) weekly rotation


    • Valid driver license and ability to lift up to 50 lbs.


    • Ability to self-develop relevant job-related skill(s) for current role

    Page 2 of 2

    Minimum Qualifications

    1. Associate's degree from an accredited institution in Information Technology or closely related field


    • This may be substituted for two-years of recent direct job experience in a medium to large scale enterprise IT support environment

    2. One-year of fieldwork IT technical experience in an enterprise support center environment

    3. Valid driver license and reliable transportation

    4. Must have a clear and easily understood speaking voice

    5. A+ Certified


    • This may be substituted for the following certificates:

    o Cisco IT Essentials

    o Microsoft Certified Solutions Associate (MCSA)

    o ETA Computer Service Technician (CST)

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