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    IT Service Desk Specialist I - Orlando, United States - Mastech

    Mastech
    Mastech Orlando, United States

    3 weeks ago

    Default job background
    Description
    Mastech Digital is an IT Staffing and Digital Transformation Services company.
    Mastech Digital

    provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking an

    IT Service Desk Specialist I

    for our client in the

    Oil and Gas

    domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a

    Contract

    position, and the client is looking for someone to start immediately.

    Duration:

    6 Months Contract

    Role:
    IT Service Desk Specialist I

    Primary Skills:
    MS Excel


    Role Description:
    The

    IT Service Desk Specialist I

    must have at least 2+ years of experience.

    As an IT Service Desk Specialist, you will support activities within service desk, supporting customer needs, documentation creation, configuring user accounts, configuring laptops, desktop support (troubleshooting), conference room equipment and inventory management.

    1st level support for networking, cloud, applications and troubleshooting other IT services, as necessary.

    • Accurately record, update and document requests utilizing the service desk software.
    • Utilize a collaborative, solutionsoriented approach, with effective communication skills and demonstrated ability to foster teamwork.
    • Translate technical issues into nontechnical language that an enduser will understand.
    • Identifying and interfacing with all key stakeholders in a professional manner.
    • Assists with the software and hardware asset lifecycle from acquisition to disposal.
    • Install and configure new or reimaged IT equipment and update/order inventory accordingly.
    • Assist and orient new hires with initial usage of IT systems as well as training team members on IT processes and/or enduser software.
    • Troubleshoot and administers laptops, desktops, applications, printers, copiers, fax machines, telephones, monitors, and other IT equipment as required.
    • Support project work as required by leadership, such as performing tasks, updating project schedule with status and reporting issues, etc.
    • Ability to create documentation such as, but not limited to: SOPs, How To's and Process Training, etc.
    • Contribute to building a positive team spirit and ONETEAM culture while embodying the Team Values daily.
    • Protect confidential information by not communicating, disclosing to, or using for benefit of third parties.
    • Available for afterhours, oncall rotation as scheduled.
    • Perform other related duties, as directed by the IT Leadership team.

    Minimum Qualifications:
    To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

    Education and/or

    Experience:


    Associates degree (AS) from two-year college or university; in a field related to technology, such as Computer Science, Management of Information Systems, Software Engineering or Cyber Security and at least two (2) years of relevant experience or equivalent combination of education/experience.


    • Language Skills:
    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of Engineers, clients, customers and the public.

    • Mathematical Skills:
    Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

    • Reasoning Ability:
    Ability to define problems, collect data, establish facts, and draw valid conclusions.

    Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.


    • Computer Skills:
    Foundational knowledge of Office 365 (Word, Excel, PowerPoint, SharePoint, Visio and Project) is required. Foundational knowledge of infrastructure, networking and cloud (Azure) environments is preferred.

    Foundational knowledge of Tanium, Endpoint Manager, SAP, CRM (Dynamics), Windchill, SharePoint SPO, MS Project or experience with other Project Management software, is preferred.


    Working Conditions:


    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Support nights and weekends to uphold customer needs and project/implementation schedules.
    • Travel (up to 15%) by land and/or air.
    • While performing the duties of this job, the employee is regularly required to stand, walk and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
    • The employee is occasionally exposed to toxic or caustic chemicals. The employee's working environment may be loud. The employee may be required to adhere to the Customer safety procedures including but not limited to, the use of personal protection equipment (hardhat, safety glasses, goggles, hearing and fall protection).

    Education:
    Associate/Bachelor's degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent


    Experience:
    Minimum 2+ years of experience

    Relocation:
    This position will not cover relocation expenses

    Travel:

    15% Travel

    Local Preferred:
    Yes

    Note:
    Must be able to work on a W2 basis (No C2C)

    Mastech Digital provides IT associates in digital and mainstream technologies, Digital Transformation Services around and SAP HANA, as well as Digital Learning Services.

    Mastech is listed on the NYSE under the symbol MHH.

    CORPORATE HEADQUARTERS
    1305 Cherrington Parkway
    Building 210, Suite 400
    Moon Township, PA 15108

    Toll-free:


    Phone:

    Fax:
    #J-18808-Ljbffr
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