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    Program Manager - Spokane, United States - Eldergrow

    Eldergrow
    Eldergrow Spokane, United States

    3 weeks ago

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    Description
    Eldergrow brings joy and purpose to our growing community of elders through indoor therapeutic gardening - bringing nature indoors. Join our small, but mighty team

    The Program Manager will oversee all aspects of Eldergrow's various Therapeutic Horticulture Garden (THG) Program, including Customers, Eldergrow Educators, and Therapy Gardens. Also, support our Do-it-yourself and Nature Portal programs.

    Mission: Eldergrow brings joy and purpose to our growing community of elders through indoor therapeutic gardening.

    Learn more about our mission and the important work we do: Eldergrow

    Position is full time with benefits including Medical, dental, vacation, and sick leave.

    Location:Mostly remote with occasional work at senior living community partners

    Essential Duties and Responsibilities:

    Manage Customer Experience:
    • Provide exceptional Customer Service and monthly customer training.
    • Nurture existing relationships by sharing new resources.
    • Create monthly presentations, check-ins, and develop relationships with community contacts.
    • Educator Support: Provide exceptional service to our Educators by providing appropriate support and tools, resolving issues, and ensuring timely and accurate invoice processing.
    • Educator Retention: Preserve Educators through applicable training and consistent, solution-oriented communication.
    • Facilitate monthly Customer virtual calls.
    • Collaborate with the Eldergrow team to provide excellent customer and Educator support.
    • Ensure partners receive monthly resource emails.
    • Present recommendations for excellent programming and customer experience.
    • Manage garden maintenance through Educator and customer coaching.
    • Ensure follow-up with customers and Eldergrow Educators.
    • Portal Analytics and Portal login creation/assistance.
    • Manage Educator support Inbox.
    Manage Therapeutic Horticulture Gardens Program:
    • Support THG Curriculum: Coordinate with the Curriculum team on lessons and quarterly Curriculum Development. Manage activity lesson access.
    • Garden Maintenance: Manage garden health and overall appearance through Educator training. Ensure only safe, non-toxic plants are used.
    • Educator & Class Supplies: Collaborate with Inventory Specialist and Curriculum Trainer to ensure supplies are in stock, at best value, and shipped to new Educators. Help ensure approved plants are used.
    • Acting Eldergrow Educator: Act as occasional substitute Educator to cover unassigned communities.
    Manage Contracted Educators:
    • Support the recruitment process as needed.
    • Oversee new Eldergrow Educator Onboarding.
    • Support office team to request, collect, and file New Eldergrow Educator paperwork (W9, Background Check, Proof of insurance, Contractor Agreement).
    • Oversee Educator Training.
    • Introduce Educators to community contacts.
    • Provide ongoing support to Educators and nurture Educators for retention via inbox, internal Facebook page, Educator Meetings and other streamlined communications.
    • Support Educator needs, training trends, and garden award oversight.
    • Manage class calendar.
    • Track services provided for invoicing and payment.
    • Quality Control.
    • Further Develop Processes & Tools.
    • Other duties as assigned.
    Application Instructions:

    In your cover letter, explain how three of your superpowers will drive your success in this position, and include it with your resume.
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