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    Technical Writer - New Jersey, United States - Photon

    Photon
    Photon New Jersey, United States

    5 days ago

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    Description

    ob Responsibilities:

    · Documentation: Collaborate with product owners, support specialists, trainers, and engineers to produce high-quality technical documentation for our products and services. This could include user guides, technical API documentation, FAQs, system manuals, technical specifications, training materials, and more.

    · Product Support: Work closely with our product and development teams to translate technical specifications into user-friendly, understandable content. Play a key role in the product design process by ensuring user-centricity in the documentation.

    · User Support: Develop documentation to aid our support specialists in troubleshooting and resolving issues. Create resources such as knowledge base articles and troubleshooting guides.

    · Training Material Development: Assist in the development of effective training materials for clients. This includes writing scripts for video tutorials, creating slide decks for webinars, and drafting handouts for in-person training sessions.

    · Quality Assurance: Review documentation to ensure it is clear, concise, and user-friendly. Perform ongoing updates to existing documentation to ensure they remain accurate and relevant.

    · Continuous Improvement: Ensure the flow of improvements from ., Support to Documentation updates to Training Material updates is working smoothly and accurately.

    Required Qualifications, Skills, and Capabilities:

    · Bachelor's degree in a relevant field (., English, Communications, Technical Writing, Computer Science) preferred

    · Minimum 3/6 years of experience in technical writing, ideally within the financial sector

    · Proven ability to understand and explain complex technical concepts concisely

    · Exceptional writing, proofreading, and editing skills, ., with release notes or API documentation

    · Strong research skills, able to quickly grasp new concepts and technologies

    · Experience working with documentation tools like Microsoft Office Suite, Adobe Suite, and Confluence

    · Ability to manage multiple tasks and projects simultaneously in a fast-paced, collaborative environment

    · Experience with content management systems (CMS) such as DITA, Adobe Experience Manager, MadCap Flare, Office Suite, etc.

    · Experience with markdown and markup languages such as DITA, HTML, XML, CSS

    · Strong conversational knowledge of technology principles, including APIs, Swagger, SDKs, authentication, programming languages and version control.

    Preferred Qualifications, Skills and Capabilities:

    · Working knowledge of Jira and/or Jira Align as well as document version control systems

    · Familiarity with technical writing standards and style guides.

    · Excellent organizational skills with strong attention to details

    · Good interpersonal and communication skills with ability to handle constructive criticism and feedback

    · A self-starter who can work independently, but also collaborate effectively with teams in an agile setting

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