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    Senior Parking Manager - Las Vegas, United States - MGM Resorts International

    MGM Resorts International
    MGM Resorts International Las Vegas, United States

    1 month ago

    Default job background
    Full time
    Description

    Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

    PRIMARY PURPOSE:

    The Senior Manager Parking provides direction and leadership for the group property Valet and Parking teams, consistent with the MGM brand. Responsible for leading the Valet and Parking team in achieving their stated operational and financial goals including managing labor and overall financial performance. Owns the execution of functional strategy and the operational direction of the Valet and Parking team. Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards. All duties are performed in accordance to company policies and procedures.

    PRINCIPAL DUTIES AND RESPONSIBILITIES:

    Works closely with VP of Hospitality and Director of Hotel Ops to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations. Implements revenue and staffing strategies as implemented by the Hotel Strategy CoE.

    Leads the implementation of policies, operating procedures, training programs, hiring, manuals, directives, work schedules, rules and regulations for all Valet operations team.

    Responsible for employee engagement and guest experience for the Valet and Parking teams, utilizing the tools provided and through coaching, training, rewards and development.

    Develops and supports company policies, legal requirements, and guidelines of the Collective Bargaining Agreement

    Ensures vehicles in valet are safe, secure and parked or retrieved in a timely manner.

    Perform other job-related duties as requested.

    MINIMUM REQUIREMENTS:

    Bachelor's degree in hospitality, management, or related field or equivalent experience.

    Two (2) years of experience in the direction and management of employees in a similar hotel environment.

    PREFERRED:

    Previous experience managing employees under a collective bargaining agreement.

    At least three (3) years of experience in hotel or valet management.

    CERTIFICATIONS, LICENSES, REGISTRATIONS:

    Proof of eligibility to work in the US.

    State Driver's License with a clean driving record.

    KNOWLEDGE, SKILLS, AND ABILITIES:

    Working knowledge of valet systems and operations.

    Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs.

    Broad management and leadership knowledge of valet operations.

    Ability to utilize guest service satisfaction performance metrics to generate action plans to address service opportunities.

    Ability to influence others to accept practices and approaches related to hotel operations.

    Excellent interpersonal skills to deal effectively with guests, management, employees and other outside contacts.

    Excellent customer service skills. - Able to lead and mentor a team.

    Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail.

    Effective listening abilities and be able to make strong judgment call.

    Intermediate to advanced knowledge of Microsoft PowerPoint, Outlook, Word and Excel.

    Ability to effectively communicate in English, in both oral and written forms.

    Technical knowledge and experience with Opera (or LMS for CCLV).

    Ability to work varied shifts, including weekends and holidays.

    Working knowledge of all vehicles including manual and automatic transmission and exotic cars

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