- Learn how to build and maintain strong relationships with clients, and how CSM's serve as their main point of contact and advocate within the company.
- Learn how to collaborate with internal teams, including sales, product development, and support, to ensure a seamless client experience.
- Learn how to monitor client satisfaction and engagement levels, identify opportunities for improvement and proactively address concerns.
- Assist in the development and implementation of customer success strategies and initiatives.
- Contribute to the creation of customer-facing materials, including guides, tutorials, and FAQs.
- Assist in analyzing customer data and feedback to identify trends and insights that inform decision-making.
- Participate in team meetings, training sessions, and professional development activities.
- Other duties as assigned to support the overall success of the customer success team.
- Additional opportunities to network with experienced professionals and create your own business profile on LinkedIn for post graduate career development.
- Currently enrolled in a bachelor's or master's degree program, preferably in Business, Communications, Information Technology, or a related field.
- Strong interpersonal and communication skills.
- Excellent problem-solving skills and attention to detail.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
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Customer Success Manager Intern - Bloomington, United States - ConvergeOne
Description
Customer Success Manager Intern
Job Locations
Virtual Office
Position Type
Temporary Full-Time
Requisition ID
Category
Customer Service/Support
C1 Company Overview
C1: 1 Contact, 1 Connection, 1 Choice
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.
Overview
Summary
Alongside their Mentor, the Customer Success Manager (CSM) Intern will act as an extended member of the customer's team to maximize their investment in the services purchased from C1. This internship offers the chance to learn from experienced professionals in a dynamic and fast-paced environment. The ideal candidate is passionate about delivering excellent customer service, eager to learn, and possesses strong communication skills. This is an exciting opportunity to gain valuable real-world business experience and make a meaningful impact on our customers' success.
Responsibilities
Objectives:
Provide ongoing support to Customer Success Managers and customers, addressing inquiries, troubleshooting issues, and ensuring their needs are met.Qualifications
Qualifications:
Additional Information
C1 BENEFITS
* 401(k) Plan (35% match per dollar up to 10%)
Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.
EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP.
Pay Range
$ $20.00/hr.
Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.
Notice of E-Verify Participation
https://e- https://e-;
Right to Work
https://www.e-
EOE of Minorities/Females/Vets/Disability
