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Collections Team Leader, Operations Center, Full- Time - Marlborough, United States - Digital FCU
Description
** Collections Team Leader, Operations Center, Full- Time**
**Job Category****:** Collections **Requisition Number****:** COLLE003944 Showing 1 location **Job Details**
**Description**
**Schedule: Mon-Fri: 3 days 11-8, 2 days 8-5, 2 Saturdays per month (40 Hours)**
**Essential Functions:**
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Assigns and schedules work assignments for Collection department personnel
Establishes department productivity standards utilizing statistical reports and measures collection activities, work flows, and procedures to ensure maximum efficiency and quality
Monitor collection calls to ensure compliance to all laws, rules, regulations, policies, procedures and internal controls
Identify, train and mentor team members to ensure highest possible levels of performance and professional development
Perform regular reviews of team members account workmanship and performance to ensure compliance with all policies and regulations including adminstering regular performance reviews
Participate in recruitment efforts of Collection department personnel
Conducts meetings to inform employees of changes to Credit Union and department policies and procedures
Review and recommend accounts for repossession, foreclosure, settlement, charge off, wellness and workout loan options
Assume responsibilities for collection escalations, proper follow up for all delinquent loans including real estate related loans
Administers proper recognition, performance plans and disciplinary action, in accordance with Credit Union and departmental policy and procedures
Conduct brainstorming sessions to encourage efficiency, process innovation ideas in reducing delinquency and charge-off ratios.
Attend internal and external training programs to enhance technological and supervisory performance.
Participate in and/or facilitate team project and focus groups as assigned by Manager or Assistant Manager.
Perform other job-related duties as assigned by Managers(s).
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Competencies:
Initiative
Team Leadership
Managing Work and Communication
Guiding and Developing Others
Facilitating Change
Decision Making
Coaching
Member Focus
Education and Experience Requirements:
Minimum of 2 years progressive experience in consumer collection and/or lending
Previous supervisory experience preferred
Strong analytical skills, ability to think strategically and influence business decisions
Ability to handle multiple priorities
Excellent telephone and communication skills required.
Excellent written and oral communication skills
Experience successfully utilizing various computer programs including MS Office
Additional Eligibility Requirements:
Previous experience in a call center and/or financial institution preferred
2-3 years of recent and progressive experience in consumer, mortgage collections and/or lending in a financial institution preferred.
Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act and other applicable collection laws
Supervisory Responsibility:
May supervise up to 11 employees.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools or controls and to reach with hands and arms.
**Travel:**Occasional daily and/or overnight travel to seminars, conferences and workshops may be required.
Service Excellence: The DCU Way:
All employees are expected to provide service excellence the *DCU Way* through teamwork and by providing quality service to internal and external members, incorporating the Guiding Principles of DCUs culture:
People come first
Do the right thing
Make a difference
Bank Secrecy Act (BSA):
All Credit Union employees are required to complete all BSA related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identify and report possible suspicious activity.
**We are proud to be an EEO/AA employer M/F/D/V.**
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)
