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    patient support specialist i - Buffalo, NY , USA, United States - Spectrum Health and Human Services

    Spectrum Health and Human Services
    Spectrum Health and Human Services Buffalo, NY , USA, United States

    3 weeks ago

    Default job background
    Description

    Agency Profile:

    Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

    Full-time: 2550 Main Street, Buffalo,


    NY

    SUMMARY OF POSITION FUNCTION:

    Performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.


    MAJOR DUTIES AND RESPONSIBILITIES:

    • Knowledge and demonstration of agency core values in day-to-day activities
    • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
    • Maintain a neat, organized workspace consistently
    • May require travel between sites to provide coverage for other support staff
    • Greeting and checking clients in upon arrival for their appointment
    • Processes intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing
    • Answering and directing calls to the appropriate person
    • Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews
    • Collection, reconciliation and posting of all client payments
    • Sends/receives incoming and outgoing mail and faxes
    • Responding to high volume of email requests in timely manner
    • Attend meetings onsite and offsite as assigned
    • Other duties as assigned
    SKILLS/


    COMPETENCIES:

    • Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency's Electronic Health Record system
    • Excellent customer service skills with clients and colleagues
    • Excellent computer skills and use of office machines
    • Strong communication skills, both verbal and written
    • Meticulous attention to detail; excellent time management and organizational skills
    • Ability to multitask in a fast-paced work environment

    EDUCATION REQUIREMENTS:

    • High School Diploma or equivalent

    EXPERIENCE:

    • One year work experience in work related field preferable
    • Flexible availability and willing to work nights and weekends.
    Must possess a valid driver's license with an acceptable driving record and have reliable transportation.


    COMPENSATION:
    $17/hr
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