Jobs
>
New York City

    Product Designer - New York, United States - Kustomer

    Kustomer
    Kustomer New York, United States

    3 weeks ago

    Default job background
    Full time
    Description

    About Kustomer

    Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Ring, Glovo, Away Travel, Priceline and Sweetgreen.

    Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta's Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M in capital, ensuring Kustomer's growth and success for many years to come.

    Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year.

    About the Role

    The Product Designer will join a team of talented designers focused on providing our customers with a flawless user experience. The ideal candidate will quickly understand our space and the problems we're trying to solve for our users. You have experience and skill working on all phases of the design process. You will work with your team to provide seamless, intuitive solutions, consistently iterating on designs until the results are "pixel-perfect". You collaborate well and communicate effectively with a cross-functional team to design the right solutions to complex user problems.

    You'll be responsible for:

    • Understanding the complex problems we're trying to solve in the Customer Experience space
    • Designing solutions that are intuitive, clean, and effective to achieve our product goals
    • Leveraging data to inform design decisions to arrive at the optimal solution for our users
    • Fostering alignment on design decisions across design, product, engineering with great communication and collaboration
    • Improving and polishing existing designs, promoting consistency, and improving workflows with the team
    • Delivering complete, consistent results while setting a rigorous schedule for yourself and your peers
    • May involve handling sensitive personal data

    Your qualities:

    • You have 8-12+ years of hands-on product design experience covering the full process from user research, sketching, to creating prototypes, user testing, and delivering high-fidelity designs
    • Experience designing for B2B software, SaaS, or work-flow management products a major plus
    • You think critically about the end users' experience and you are capable of providing simple, effective solutions
    • You bring strong UI design skills to the table and are eager to elevate our existing design language
    • You can create elegant, functional designs that live up to "pixel-perfect" standards
    • You collaborate well with engineers, product managers, and other designers to arrive at the best solution
    • You can communicate your ideas and designs in a clear, concise way that creates buy-in from stakeholders
    • You have a solid work ethic and you're willing to put in the time to make our product great

    HIPAA Compliance

    All roles at Kustomer may involve handling sensitive personal data.

    Benefits

    Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy.

    Diversity & Inclusion at Kustomer

    Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

    We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

    Disclaimer: Kustomer only contacts candidates from company email addresses ending in and does not seek funds from candidates in any circumstances.

  • Smartrr

    Product Designer

    2 weeks ago

    Smartrr New York, United States

    The Product Designer role is a crucial member of our Technology team. You are responsible for creating beautiful, practical designs and UI/UX and conducting competitive UI/UX research. You will draw directly from data and research to inform design concepts and decision-making. Yo ...

  • JSR Tech Consulting

    Product Designer

    1 week ago

    JSR Tech Consulting Newark, United States

    Hybrid work arrangement is preferred · As Product Designer you'll work in a multidisciplinary team, alongside researchers, experience designers, visual designers and developers, to deliver word-class, human-centered products and services for Customer Office. Your role will be to ...

  • Facebook App

    Product Designer

    2 weeks ago

    Facebook App New York, United States

    At Meta, we're shaping innovative experiences in service of giving people the power to build community and bring the world closer together. Our multidisciplinary design teams are creating new ways to help people connect, find communities and grow businesses. Together, we are comm ...

  • Offchain Labs

    Product Designer

    3 weeks ago

    Offchain Labs New York, United States

    Offchain Labs has developed a suite of scaling solutions for Ethereum. This includes Arbitrum, an Optimistic Rollup, that instantly scales apps, reducing costs and increasing capacity, without sacrificing Ethereum's security. Porting contracts to Arbitrum requires no code changes ...

  • Begin

    Product Designer

    4 days ago

    Begin New York, United States

    Begin has a new opportunity for a **Product Designer** to join our growing team This role will report to our NYC office in a hybrid capacity or _can be remote-based in select US locations*._ · Begin is an award-winning educational technology company with worldwide impact. With pr ...

  • Justworks Labs

    Product Designer

    1 week ago

    Justworks Labs New York, United States

    **Who We Are** · Justworks Labs is focused on exploring new products that complement the Justworks PEO and expand our ability to help all small businesses grow and thrive. We operate in a fast-paced, dynamic environment. We build and adjust direction quickly, all while maintainin ...

  • Tipico - North America

    Product Designer

    6 days ago

    Tipico - North America Hoboken, United States

    **Company Description** · Founded in Europe in 2004, Tipico is now a licensed U.S. Sportsbook operating in New Jersey, Iowa, Ohio, and Colorado. Renowned in Germany and globally, Tipico offers online betting across 30 sports. Guided by values such as innovation and inclusion, Tip ...

  • ActionIQ

    Product Design Lead

    2 weeks ago

    ActionIQ New York, United States

    **What You'll Be a Part Of**: · ActionIQ is a new kind of customer data platform that lets marketing teams tap directly into central data sources and activate it anywhere in the customer journey. Unlike traditional CDPs, ActionIQ keeps data securely where it lives and makes it ea ...

  • StoreBound

    Graphic Production Designer

    2 weeks ago

    StoreBound New York, United States

    **Why StoreBound?** · Are you ready to whisk your career to new heights? At StoreBound, the recipe for a fulfilling life is simple: sprinkle innovation with fun, add a dash of creativity, and mix well with passion · We're not just a company; we're a dynamic kitchen and housewares ...

  • Firsthand

    Staff Product Designer

    3 weeks ago

    Firsthand New York, United States

    **About Firsthand**: · Firsthand is the AI agent platform purpose-built for publishers and brands. The company's innovative platform allows publishers and brands to protect, control, and deploy their data and content across direct conversational campaigns that are powered by cust ...

  • Dandy

    Manager, Product Design

    3 weeks ago

    Dandy New York, United States

    Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating ...

  • GPTZero

    Head of Product Design

    3 weeks ago

    GPTZero New York, United States

    **Who are we?** · GPTZero's mission is to restore information quality and transparency on the internet. · Our team comes from high-performing engineering cultures, including Uber, Meta, Microsoft, Affirm, and leading AI research labs, including Princeton, Caltech, Vector, and MIL ...

  • Disney Entertainment & ESPN Technology

    Lead Product Designer

    1 week ago

    Disney Entertainment & ESPN Technology New York, United States

    **Overview**: · On any given day at Disney Entertainment & ESPN Technology, we're reimagining ways to create magical viewing experiences for the world's most beloved stories while also transforming our media business for the future. Whether that's evolving our streaming and digit ...

  • Uber

    Product Designer Ii

    6 days ago

    Uber New York, United States

    **About the Role** · We are seeking a Product Designer to join our Rider Design team. As a Product Designer, we tackle interaction and service design challenges, and we work on big new ideas that will transform how people use our product. We collaborate with engineers, product ma ...

  • Tripadvisor

    Product Design Ii

    6 days ago

    Tripadvisor New York, United States

    **About Tripadvisor** · We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can ...

  • Optum

    Product Design Director

    4 days ago

    Optum New York, United States

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel ...

  • Recruiting From Scratch

    Staff Product Designer

    2 days ago

    Recruiting From Scratch Newark, United States

    Who is Recruiting from Scratch: · Our Client · Our client is a public dating app. · This is a _hybrid _role based in our Los Angeles (West Hollywood) or San Francisco office and will require you to be in office Tuesdays and Thursdays. · What's so interesting about this role? · Ou ...

  • Duolingo

    Director of Product Design

    6 days ago

    Duolingo New York, United States

    Our mission at Duolingo is to develop the best education in the world and make it universally available. But we've got more left to do — and that's where you come in · We are passionate about educating our users, making fact-based decisions, and finding innovative solutions to co ...

  • Valentina Kova LLC

    Production Manager in Technical Design

    3 weeks ago

    Valentina Kova LLC New York, United States

    Valentina Kova LLC is seeking a detail-oriented Production Manager with strong Technical Design expertise to join our team in New York. · **Responsibilities**: · - Modify patterns for fit adjustments for samples and special orders. · - Maintain pattern database and track revision ...

  • Color X, Inc.

    2d + 3D Production Designer

    3 weeks ago

    Color X, Inc. Manhattan, United States

    For 25 years, Color-X has produced innovative print, design and fabrication solutions for many of the nation's most prestigious retailers, corporations, designers, museums, and more We specialize in large format printing, custom wood, metal and other substrate fabrication, and na ...