- Communicate regularly with customers on a daily basis
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
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Metrology Customer Support
1 week ago
Applied Industrial Technologies, Inc. Raleigh, United StatesThe Metrology Customer Support Specialist I reports directly to the Metrology Services Manager or Team Lead, depending on the organizational structure. These positions are non-exempt. Up to twenty-five percent travel may be required. · Expectations: · The Metrology Customer Suppo ...
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Metrology Customer Support
1 week ago
Applied Industrial Technologies, Inc. Raleigh, United StatesThe Metrology Customer Support Specialist reports directly to the Metrology Services Manager or Team Lead, depending on the organizational structure. These positions are non-exempt. Up to twenty-five percent travel may be required. · Expectations: · The Metrology Customer Support ...
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Customer Support Representative
3 weeks ago
Extron Inc Raleigh, United StatesCUSTOMER SUPPORT REPRESENTATIVE · Company Overview · Extron is a leading developer and manufacturer of professional AV hardware and software solutions which serve the ever-changing needs of organizations around the world as they strive to better communicate. Each Extron product ...
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Metrology Customer Support
3 weeks ago
Applied Industrial Technologies, Inc. Raleigh, United StatesAssignments:Metrology Customer Support Specialist I - Ensures accurate and timely documentation and data entry. Completes weekly timesheets accurately and on time. Provides pickup and delivery services to local clients. Provides pickup and deliver Support, Support Specialist, Cus ...
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Customer Support Executive
3 days ago
ProVantage Corporate Solutions Raleigh, United StatesYou will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. · Cu ...
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Customer Support Analyst
3 weeks ago
Intelerad Medical Systems Incorporated Raleigh, United States**Customer Support Analyst - After Hours- Remote USA** · Raleigh, NC, USA · Employees can work remotely · Full-time · **Company Description** · Improving healthcare through innovative technology is at the core of Intelerads work. Our scalable medical imaging platform connect ...
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Technical Customer Support
9 hours ago
Kuraray America , Inc. Raleigh, United StatesCompany Description · Syntegon Technology is one of the leading suppliers of process and packaging technology. At over 30 locations in more than 15 countries worldwide, a highly-qualified workforce develops and produces complete solutions for the pharmaceuticals, food, and confec ...
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Customer Support Analyst
3 weeks ago
edgecomputingassociation Raleigh, United StatesLocation Raleigh, North Carolina , · United States · Job Description · Role · The After Hours Customer Support Analyst at Ambra Health is a full-time, exempt position. You will be the primary after-hours technical resource for Ambras customers, which range from major hospital ...
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Customer Support Specialist
2 weeks ago
Open LMS Raleigh, United States**Customer Support Specialist (Open LMS) US, Remote** · Raleigh, NC - Remote OK · Full-Time · Open LMS · Customer Support Specialist (Open LMS) US, Remote · We are looking for a talented Customer Support Specialist to join us at Open LMS. Open LMS is a Moodle-based Learning ...
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Customer Support Analyst
3 weeks ago
Intelerad Medical Systems Incorporated Raleigh, United States**Customer Support Analyst - Day Shift** · Raleigh, NC, USA · Employees can work remotely · Full-time · **Company Description** · Improving healthcare through innovative technology is at the core of Intelerads work. Our scalable medical imaging platform connects clinicians t ...
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Customer Support Manager
2 weeks ago
Ascendum Machinery Raleigh, United StatesPrimary Role · Drive the sales of service and parts for all Ascendum lines throughout Eastern NC; supporting the NC / TN region. · Key Accountabilities and Responsibilities · Develops and maintains customer relationships at all levels. · Markets and sells the value of parts and s ...
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Customer Support Manager
2 weeks ago
Motorola Solutions Raleigh, United StatesCompany Overview · At Motorola Solutions, we're guided by a shared purpose – helping people be their best in the moments that matter – and we're living up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are s ...
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Customer Support Executive
3 days ago
ProVantage Corporate Solutions Raleigh, United StatesJob Description · Job DescriptionYou will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is m ...
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Metrology Customer Support
2 weeks ago
Corrosionfluid Raleigh, United States** Metrology Customer Support - FCX/PCI - Raleigh, NC** · Location: Raleigh, NC, US, 27617 · Company: 9290-FCX Performance, Inc · The Metrology Customer Support Specialist reports directly to the Metrology Services Manager or Team Lead, depending on the organizational structur ...
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Customer Support Manager
2 weeks ago
Motorola Solutions Raleigh, United StatesCompany Overview · At Motorola Solutions, were guided by a shared purpose helping people be their best in the moments that matter and were living up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. W ...
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Customer Support Specialist
5 days ago
Redwood Ventures Fuquay-Varina, NC, United States FreelanceAre your customers your top priority? Are you looking for a meaningful job with flexible working hours? Do you want to work for a manufacturer of IT security products with direct contact to product owners and development? Then join our Customer Support team at our location in Kir ...
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Customer Support Specialist
2 weeks ago
JSM Consulting Raleigh, United States contractThis person will work directly with the Access Admin supervisor. This person will gather all information combine it into one spreadsheet communicate with LEA and administer all changes needed. This person will also process the same audit for all government agencies. ...
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Mitarbeiter/in Customer Support
3 weeks ago
Landis+Gyr Carrboro, United States** Mitarbeiter/in Customer Support** · Mer investiered is Schwiizer **Mitarbeiter/in Customer Support**. · bernimm innerhalb unseres Schweizer Sales Supports die Verantwortung fr die Untersttzung fr Verkauf und Logistik, sei die erste Anlaufstelle bei der Kundenberatung, unters ...
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Associate Customer Support Engineer
20 hours ago
Celonis GmbH Raleigh, United StatesWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join ...
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Customer Support Operations Manager
3 weeks ago
VAST Data Raleigh, United States**Customer Support Operations Manager** · **Description** · VAST Data is looking for a Customer Support Operations Manager to join our growing team · This is a great opportunity to be part of the fast-growing infrastructure company in history. In just a few short years, weve s ...
Entry Level Customer Support - Raleigh, United States - JB Executives
Description
What does an Entry Level Customer Service Representative do?
An entry-level customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best entry-level CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Entry Level Customer Service Representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these entry-level CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities: