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Quality Executive Director - Glen Cove, NY, United States - Sunrise Senior Living
Description
Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. COMMUNITY NAMEWe provide quality care in an environment that feels like home. Our focus is doing what's right for the resident. The Executive Director is responsible for overall leadership, management, and success of their community.
These responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance.
At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care & services to seniors better than anyone.
The Executive Director is expected to create, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job.
Motivates individuals toward higher levels of performance that are aligned with the organization's vision and values.Communicates a clear, customer focused vision, based upon a Resident Centered Model of care.
Using appropriate methods and a flexible interpersonal style, builds, motivates, and guides a cohesive team to complete team goals.
Provides clear direction and structure for the team in order to support their success.Embraces workforce diversity.
Ensures consistent and timely orientation and ongoing training is delivered to team members.
Focuses on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution.
Promotes the Employee Assistance Program (EAP) as a resource for team members.Provides feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and supports the development of individual skills and abilities.
Conveys performance expectations and provides timely feedback to ensure performance standards are met.Actively builds a qualified, internal pipeline for community roles and strives to promote internal team members to key leadership positions.
Maintains compliance in assigned required training as applicable to this role to ensure that Sunrise standards are always met.
Creates an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.Advocates for both team members and residents.
Provides frequent and consistent communication with team, residents, and the community.
Drives organizational and cultural changes needed to achieve strategic objectives, catalyzes new approaches to improve results by transforming organizational culture, systems, or products/services, and helps others overcome resistance to change.
Facilitates transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.
Achieves outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.
Holds consistent, effective Resident Council meetings.Ensures that the leadership team interacts with residents.
Strives for minimal loss of residents to competitors, with a declining trend that is below company average.
Quality Assurance and
Regulatory Compliance:
Strives for excellent quality care and service delivery and institutes and ensures corrective action in a timely manner.
Reviews customer and secret shopper surveys and acts accordingly by instituting appropriate corrective actions in a timely manner.
Develops a thorough working knowledge of state regulations, policies and procedures dictated for residents and ensures compliance.
Acts as the Community Privacy Representative.
Ensures all resident administrative files are well maintained, current and in compliance with state Regulations.
Follows up on mock survey process.
Ensures community is in compliance with OSHA requirements.
Provides leadership and promotion of the Sunrise Safety and Risk Management policies.
Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS) and Lockout Tagout procedures.
Family Services:
Maintains monthly proactive communication with resident's family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.
Oversees the planning of an in-house family event monthly.Makes self available to residents and their families.
Ensures implementation and maintenance of a family support program.
Ensures Family Service Meetings are happening regularly according to Sunrise policy.
Ensures Sunrise Wellness and Resident Care systems are implemented and followed.
Demonstrates the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieving appropriate market position.
Spends one hour weekly with the Director of Sales (DOS), coaching as the DOS makes database contact calls.Ensures that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPP's/SPP's and sales.
Holds DOS accountable for the community's daily contact goal.Ensures the community has an effective external business development strategy in place, with clear accountabilities assigned and is able to articulate results and adjust plan accordingly to maximize referral leads and move-ins.
Holds DOS and other community leaders accountable for a predetermined number of quality visits and establishes appropriate referral sources, resulting in move-ins from referrals approaching company best practice standards.
Achieves great resident retention through a focus on service.Actively participates in local business councils.
Instills in team members a "whole community approach".
Uses one's knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results and uses one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and/or tactics.
Meets the financial targets with the goal to maximize the capital partners return.New service opportunities.
Labor availability – overcome obstacles.
Financial Management:
Prepares and adheres to the community budget.
Reviews monthly financial statements and implements plans of action for deficiencies.
Utilizes revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization.
Effectively manages collections process.Manages variable and other productive labor to benchmarks, adjusting timely to occupancy and service level changes.
Manages key, non-labor operating costs in line with budgeted levels.
Processes and submits monthly expenses and budget data timely per Sunrise policies and internal business controls.
Encourages and rewards for prudent risk taking.
required length determined by type of community.
Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change.
Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
Passion for working with seniors.
Demonstration of proficiency in computer skills, Microsoft Office & Sunrise applications with the ability to learn new applications.
Ability to work weekends, evenings, and flexible hours, available for our customers at peak service delivery days and times.
Sunrise Senior Living has championed quality of life in senior care for more than 30 years.We believe team members are our greatest resource and are looking for people who share our commitment to provide quality care for seniors and their families.
It's no surprise that many of the world's leading experts in Senior Living entrust their career to Sunrise.We are passionate about our mission — to champion quality of life for all seniors. We deliver high-quality care with a personal touch and encourage our residents to enjoy life to the fullest.
Be Part of a Uniquely Supportive Community
The care-focused environment we create for residents extends to our team members. We offer programs, rewards, and benefits to help you live your best.
We are committed to helping our team members achieve their career goals.
Apply today to learn why Sunrise Senior Living is a certified Great Place to Work
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities.
Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g.
Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
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