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    Production Support Lead - Davidson, United States - CoolSnail

    CoolSnail
    CoolSnail Davidson, United States

    2 weeks ago

    CoolSnail background
    Description

    Job Description

    Job Description

    Position Description (the more details the better)

    Client: Trane

    Job Title: Production Support Lead

    Type: Direct Hire

    Location: Davidson, NC office onsite/hybrid

    This position will be primarily responsible for leading the production support activities of our client's compensation management solution group. Responsibilities will include, but not be limited to, planning production calendars to meet stakeholder review and payroll deadlines, coordinating daily production activities (such as pipeline scheduling, report generation, integrations, etc.), troubleshooting production issues, and coordinating system fixes with necessary teams, release management including system testing and deployments. Planning, coordinating, and executing daily production activity calendars across multiple client groups Monitoring of production activities to ensure successful completion or coordinate resolution of any production failures Production incident troubleshooting, root cause analysis, resolution coordination, and incident tracking to closure Software release testing and regression testing coordination and execution Development of release playbooks to ensure a smooth rollout Planning, implementing, and supporting release deployment Coordination with all internal teams, external teams, and interfacing with business leads

    This is a full-time role that is onsite/hybrid in our Davidson NC office- the Full-time salary is $90,000 - $110,000 plus benefits/bonus

    Required Skills:

    Experience across all phases of the Software Development Lifecycle required

    Experience with Microsoft Office Suite required

    Experience managing incidents using ServiceNow or any similar tool

    Experience with supporting the following or similar technologies:

    Informatica ETL - Required

    Oracle PL/SQL – Required

    Experience with production support roles and responsibilities required

    Ability to work well and adapt to change in a fast-paced environment required

    Excellent written, verbal and interpersonal communication skills

    Must have ability to work well in a team environment

    Nice to Have:

    SAP Commissions – Good to have

    Scripting languages such as: Unix Bash shell, Perl, or Python – Good to have

    Experience performing system application testing preferred

    Experience performing system administration duties preferred

    Key Words (at least 6)

    Production Support

    SDLC

    ETL

    PL/SQL

    Troubleshooting

    Deployment

    Bachelor's Degree Requirement: Yes

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