Installation Coordinator - Romeoville, United States - Window Nation

Window Nation Romeoville, United States

3 weeks ago

Description

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible.

We want you to be your authentic self, we want you to love what you do, we want you to grow with us.

Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

The Installation Coordinator reports to the Production Manager and is responsible for a variety of tasks related to the administration of our customer's replacement window, siding, and door installation projects.

The Installation Coordinator will coordinate the scheduling and follow up on new installations, ensuring that projects are executed timely and accurately, keeping the customer updated throughout the process.

Core Role Responsibilities

Schedules installation appointments ensuring jobs are scheduled in an efficient and timely manner
Reviews pending installations and verifies product arrival and labor workbooks
Actively oversees installation pipeline, closing and updating jobs daily
Manages installation paperwork to ensure that the installation crews are prepared for each scheduled installation
Understands each installation crew's abilities and appropriately assigns a qualified crew to each new project
Receives and maintains inventory of orders providing timely ETAs to all stakeholders
Resolves relevant customer issues to ensure a high level of customer satisfaction
Collects payments/submits funding for completed jobs to maintain DSO within company standards
Performs other duties as assigned

Basic Qualifications

High school Diploma or GED
1+ years of administrative support or scheduling experience

Preferred Qualifications

Experience maintaining accounts receivable
CRM experience a plus
Customer-centric mindset
Demonstrated success in deadline-driven and high-pressure environment
Home Improvement/Home Services experience a plus
Proficiency in Microsoft Office Suite

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences.

We believe our differences make us a better team - one that makes good decisions, drives innovation, and delivers better business results.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

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