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    Remote Payment Device IT Support Technician - San Antonio, United States - Insight Global

    Insight Global
    Insight Global San Antonio, United States

    2 weeks ago

    Insight Global background
    Description


    Insight Global is looking for two IT Support Technicians focusing on a remote rollout to support a client in San Antonio, TX.

    This is a fully remote role but ideally would like to be able to work in central time zone. This is for a payment device replacement project.

    The client is currently putting in a new payment device in all locationsand these resources will be helping with remoting in to resolve any issues.

    Remote troubleshooting is a must to succeed in this role.

    Some examples will be to copy files to certain locations, run batch files, and must have a good understanding of the basic structures of Windows folders.

    Must be able to communicate at a high level, must be able to talk to the technicians and the unit to help feel at ease with the replacement.

    This person will essentially bridge the gap, set up the register, and have the correct files so it can talk to the device, then do the testing working with the manager on duty to make sure things are running smoothly.

    Client has a company that goes on site and does the physical installers of the hardware, and this person will be communicating with that POC to help with the rollout.

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Required Skills & Experience


    • 1-2 professional years' experience as an IT Support Specialist specifically remoting in and troubleshooting.
    • Experience working in a Windows 10 or 11 environment, Windows File Explorer experience, and a basic understanding of IP Networking.
    • Payment device experiencefreedom pay configuration experience would be ideal.
    • Experience setting a static IP Address on a Window's machine.
    • Great customer service and over the phone customer service
    Nice to Have Skills & Experience


    • POS/Retail experience (Point of Sales)
    • Specifically, Iris POS experience

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

    Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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