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    Client Support Technician - San Antonio, United States - ManTech International

    ManTech International
    ManTech International San Antonio, United States

    3 weeks ago

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    Description

    Secure our Nation, Ignite your Future ManTech is seeking a Client Support Technician (CST) to join our Air Force / Space team at Lackland AFB .

    The CSTs primary function is to support the United States Air Force's 53rd Wing Technical Support Services (53rd WTSS) contract.


    Responsibilities include, but are not limited to:

    • Install and configure end-user workstation hardware, software, and peripherals.
    • Troubleshoot user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).
    • Install patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).
    • Install and maintain peripheral equipment such as printers, modems, and scanners.
    • Ensure limited user access and access permissions on computer systems are imposed and maintained - typically driven by regulatory requirements and overseen by an Information System Security Officer (ISSO).
    • May work closely with the ISSO for data transfers and media creation.
    • Facilitate and coordinate user account creation and modification.
    • Manage user support and coordinate with back shop administrators when additional assistance is required.
    • Perform other hardware and software tasks as assigned

    Basic Qualifications:
    * 2 years of related experience
    • Bachelor's degree in related discipline from an accredited college or university. 2 additional years of experience may be substituted for a degree.
    • DoD 8570 compliance with Information Assurance Technical (IAT), Level II or higher
    • Experience installing and configuring end-user workstation hardware, software, and peripherals.
    • Experience troubleshooting user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).
    • Experience installing patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).
    • Experience maintaining peripheral equipment such as printers, modems, and scanners.

    Security Clearance:

    • Current Top-Secret Clearance with SCI Eligibility
    • Willingness to submit to a Counterintelligence polygraph

    Physical Requirements:

    • The person in this position must be able to remain in a stationary position 50% of the time.
    • Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations."
    • Must be able to regularly lift up to 50 lbs #B53 For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license.

    The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law.

    ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

    ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer.

    We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

    If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTechs Corporate EEO Department at ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply.

    ManTechs utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies.

    ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

    If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability.

    To request an accommodation please click and provide your name and contact information.
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