IT Support Specialist I: Field Technician - San Antonio, United States - CentroMed San Antonio

Description

Job Type

Full-time

Description


COMPANY OVERVIEW

CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area.

Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community.

Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community.

Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full-service health and dental care to all populations, regardless of income limitations.

We are a mission-focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home.


MISSION
We improve lives through improving the well-being of families through high-quality, compassionate health care.


CORE VALUES

RESPECT
We treat all persons with dignity and compassion


INTEGRITY
We build trust through honesty, word and deed


EXCELLENCE
We use best practices to deliver exceptional quality care


AFFORDABILITY
We manage resources to provide affordable healthcare


TEAMWORK
We work together as a team in the interest of patient care


COMPREHENSIVE BENEFIT PACKAGE
Competitive CompensationHealth, Dental, Vision & Life InsuranceRetirement Plans 403(B)- Company Match ContributionsBasic Life InsuranceBasic Life Insurance for your Spouse & ChildrenShort & Long-Term DisabilityFlexible Spending Account (FSA)

Wellness Employee Assistance (EAP)Travel ReimbursementCritical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protectedAdditional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off/ vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork.

Benefits start after 30 daysFun & Energetic, Family-Based EnvironmentJOB DESCRIPTION

The IT Support Specialist I will assist with providing first level technical support for inbound calls, ticketing system requests and assigned tasks.

The IT Support Specialist will assist with troubleshooting a variety of software applications, hardware devices and IT systems. The position will also be responsible for inventory control and device maintenance.


DUTIES AND RESPONSIBILITIES
The IT Support Specialist is expected to provide technical support for the following:


SOFTWARE
NextGen EHR / EPM / EDRMicrosoft OfficeMicrosoft OutlookAdobe AcrobatHARDWARE

Dell desktop and laptop computersHP laser printers, Epson inkjet printers and Zebra label writersOtech tablets and kiosksFujitsu scannersApple iOS devicesFAX machinesCisco IP phonesWORK ENVIORNMENTS

ClinicalCall centerOfficeOTHER DUTIES

Performs workstation set ups and relocationsPerforms inventory maintenance and organizationPerforms cable managementPerforms account management of IT systemsProvides technical assistance for meetings and presentationsCreates detailed documentation of work performedPerforms non-routine assignments as neededRequirements


PERFORMANCE STANDARDS:

Education, Certifications and/or Experience:
Associates degree in an IT concentrationMinimum two years' of work experience in an IT environmentIT certifications preferredDriver's License


KNOWLEDGE:
Proficiency in computer hardware and software application conceptsFamiliarity with networking technologiesHelp desk and/or call center environment experience desiredMust be able to work in a highly dynamic work environmentMust be able to handle concurrent assignmentsMust be highly organized and have a high attention to detailMust have good verbal and written communication skillsMust have good interpersonal skills and provide professional serviceMust be able to operate a motor vehiclePHYSICAL REQUIREMENTS

Ability to perform the essential functions of the positionAbility to meet the attendance requirements of the positionAbility to sit, stand, stoop and bend to perform job dutiesAbility to lift and move reasonably heavy equipment assisted and unassistedAbility to deliver excellent customer service


SCHEDULE:
Monday to Friday, 8:00 am to 5:00 pm

Required to work after hours and weekends as needed


Reports to:
Director of IT Services


Salary:
$18 - $21 an hour

Salary Description

$18 to $21
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