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    Desktop Support Technician - San Antonio, United States - Collabera

    Collabera
    Collabera San Antonio, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionPay Range : 20-23/ hr Industry : Banking and FinanceJob Title - Helpdesk-Analyst

    Location - SAN ANTONIO, TX 78245

    Duration - 12 months + possible FTE based on performance

    Rotational schedule:
    • 3-5 weeks of 7am-3:30pm cst (M-F)
    • One week of night shift (3:30pm-12pm) - then back to the day shift
    • Every 12 weeks - there is weekend work (Sunday, Monday Tuesday, Wed (off), Thurs (off), Friday, Sat

    Day to Day Responsibilities

    • The Service Desk currently provides coverage 24x7 and implements a follow the sun model between Belfast and San Antonio.
    • A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses.
    • Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, dealing with and resolving as many desktop issues as possible over the phone and by remote console
    • This role will be based in San Antonio supporting Markets Trading & Investment Banking Floors globally working in a dedicated team of Service Desk support analysts. The individual needs to be able to demonstrate the willingness to learn quickly and understand the environment they support.
    • The individual will be part of a team and be expected to support approximately users with over 25000 desktops, plus laptop and Mobile devices.
    • The role requires an effective organizer and confident individual who will demonstrate control over this highly changeable and dynamic environment.
    • This role will suit someone who has a strong desktop support background with people management skills and wants to progress into a more high profile role within the sales and trading environment.
    Must Haves:
    • At least 1 year Helpdesk Experience
    • MS Office Experience
    • VDI Support
    • WIN 10 Experience
    • Good Understanding of TCP/IP/DHCP/DNS Networks
    • Take 40+ calls per day, plus the ability to work in between calls on other work as assigned.
    Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

    Company Description

    Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.
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