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Beverly Hills

    Coordinator - Client Relations Coordinator - Beverly Hills, United States - Herms Paris

    Herms Paris
    Herms Paris Beverly Hills, United States

    4 weeks ago

    Default job background
    Description

    The Team:

    The Client Relations team oversees all content and aspects of the business while supporting omnichannel services and client phone/email inquiries in partnership with US flagship boutiques.

    This position is hybrid, based in our Beverly Hills, CA Corporate Office.

    The Opportunity:

    As the Client Relations Coordinator, you will contribute to the overall eCommerce department strategy by being the first point of contact for both our and flagship boutique clients by phone and/or email. The Coordinator demonstrates high level customer service and elevate overall client experience in all interactions.

    About the Role:

    • Answer phone, email and live chat inquiries while demonstrating impeccable communication skills, both verbal and written
    • Display and implement product knowledge, while conveying the Herms style, values, and vision
    • Follow-up and resolve all client issues and inquiries in a timely manner
    • Respond to client voicemails
    • Place online orders and follow-up on pending orders
    • Resolve delivery issues related to e-Commerce orders
    • Maintain confidentiality and company policies for data protection and security
    • Adhere to all Herms policy & procedures relative to role and responsibilities
    • Uphold high client expectations in every interaction
    • All other duties as assigned by supervisor

    Supervisory Responsibility:

    • NO

    Budget Responsibility:

    • NO

    Decision Making Responsibility:

    • NO

    About You:

    • Open Availability - Monday through Sunday
    • This position requires a flexible schedule to meet the needs of the business
    • 1-2 years of experience, including hands-on internship, in similar call center and/or customer service environment
    • Team player, proactively assisting peers as needed, mentoring new members, and sharing knowledge.
    • Proactive at anticipating problems and capable of analyzing and arriving at a workable solution.
    • Proactively seeks feedback to improve performance.
    • Strong ability to exercise appropriate judgment.
    • High level of attention to detail.
    • Proven excellence at communication skills (verbal and written) and ability to multitask.
    • Established knowledge of Microsoft Excel and Word.
    • Knowledge of French and/or Mandarin is a plus.

    We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

    #J-18808-Ljbffr
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