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    Lead Business Analyst - Los Angeles, United States - City National Bank

    City National Bank
    City National Bank Los Angeles, United States

    1 week ago

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    Description
    Lead Business Analyst

    WHAT IS THE OPPORTUNITY?


    The Lead Business Analyst will drive the planning and execution for the development of solutions for our clients and colleagues.

    This individual will work closely with business users to understand their needs and translate them into process and technology requirements to solve business problems.

    This role will work with Technology, the Front Office, Client Servicing, Operations, and other stakeholders like Risk & Compliance, to ensure the delivery of high-quality solutions.

    This individual will also serve as a point person for a particular program/journey or workstream in execution.

    Responsibilities include day-to-day execution of product routines, as well as planning, reporting, and transformation.

    This entails understanding client/colleague experience needs, process re-engineering, planning/project management, business/data analysis, creation of user stories, testing, and implementation activities.

    Activities may also include reporting, managing communications, training, and ongoing support of the introduction of new features and capabilities.

    Experience with Salesforce nCino, Client Onboarding, Account Opening, and Client/Party Maintenance highly desired. Familiarity with Agile Product routines, Salesforce, Appian and management of day-to-day user support preferred.


    This Lead Business Analyst must be highly independent but may be responsible for coaching Business Analysts and Associate Business Analysts in successful delivery.

    What you will do


    Primary interface to our Consumer Bank Lending products team and supporting changes to those products on our current state platform while migration decisions to nCino are in progress.

    Drive product/program execution, including setting priorities, defining scope, and follow through to implementation and BAU support; proactively manage multiple stakeholders across functions and levels throughout execution lifecycle

    Facilitate, understand, and analyze business needs across stakeholders; includes the review, research, and documentation of current state

    With transition from current state to future state, ability to articulate business impacts (benefits and implications) to processes and risks & controls

    Own intake and prioritization process of new changes across multiple business processes and stakeholders

    Deliver project or release status updates as needed

    Assess business requirements and identify enhancements to design future state and create user stories for implementation

    Create basic mockups and wireframes accompanying business requirements to hand over to Technology for development

    Create acceptance criteria and perform/coordinate testing, working with impacted teams and Technology on defect resolution

    Serve as a point of contact for day-to-day support of platform users: answer questions, troubleshoot inquiries, log & track issues, and triage as appropriate to Technology; help with access and usage requests and needs; identify issues and work with the appropriate parties on remediation

    Help design and execute a broader support model, inclusive of self-service materials/capabilities and feature enhancements to minimize questions and avoid repeat issue escalation

    Create and maintain reports and dashboards as needed

    Actively drive team's Agile Product Ownership evolution; participate as a Subject Matter Expert to support product roadmap and ensure alignment with CNB's overall Transformation strategy

    All other appropriate duties as required

    Must-Have*Minimum 6 years in product management, business analysis, and/or technical support role

    Minimum 6 years strategy development, transformation, project management, working with senior leaders

    Minimum of 6 years business/process/data analytics experience

    Minimum 4 years of experience in a financial services operations environment

    Experience with Client Onboarding, Account Opening, and Client/Party Maintenance and workflow platforms

    Bachelor's Degree

    Skills and Knowledge

    Ability to drive transformation and execution with technology

    Ability to resolve complex problems with minimal guidance; excellent analysis, critical thinking, and problem-solving skills

    Ability to communicate effectively; excellent interpersonal, verbal, and written communication skills with demonstrated ability to effectively communicate with all levels of management

    Must be able to capture and critically evaluate gaps, requirements and translate into working solutions

    Must be able to get work done through others, influence, and prioritize

    Must be able to seek clarity and persevere through ambiguity; demonstrate flexibility and quickly adapt to changing priorities

    Working knowledge of Agile methodology and Product Management routines

    Prior banking experience and experience with process analysis and design

    Experience coaching or managing teams and providing constructive feedback

    Works on problems of diverse scope where analysis of data is required; comfort with high priority projects where business problems and stakeholder management can be complex

    Attention to detail

    Excellent project and program planning and managerial skills are required; strong organizational skills, with ability to independently own bodies or work and manage deadlines

    Strong knowledge in MS Word, Excel, PowerPoint, and Visio. Working Knowledge of financial analysis techniques

    Must have Agile certification (SAFe, Agile Certified Practioner, etc.) or ability to obtain a certification within 12 months of hire

    Compensation

    Starting base salary:
    $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

    *To be considered for this position you must meet at least these basic qualifications


    The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.

    It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

    Benefits and Perks


    At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues.

    Get an inside look at our Benefits and Perks ) .


    INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
    City National Bank is an equal opportunity employer committed to diversity and inclusion.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.


    ABOUT CITY NATIONAL
    We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish.

    City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today.

    City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.
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