- Take complete ownership of the end-to-end customer onboarding and support process.
- Deliver exceptional customer support experience to each customer.
- Resolve technical issues and provide troubleshooting solutions.
- Ensure customer issues are resolved from start to finish, including internal communication and recommendations on best practices.
- Create and maintain Knowledge Base Articles in text, graphic, and video formats for internal and external audiences.
- Offer relevant recommendations tailored to customers' specific business needs.
- Guide customers through the setup and administration of their Account to ensure a positive initial outcome.
- Experience in customer onboarding and support within a SaaS company, helping customers maximize their business potential using technology.
- Hands-on experience with cloud applications, such as CRMs, and related technologies.
- Familiarity with customer support software and practices (e.g., Intercom).
- Ability to work independently, manage time effectively, and prioritize tasks under pressure.
- Proven ability to deliver successful customer-facing presentations and engagements with strong communication skills.
- Apply customer success principles to drive customer satisfaction.
- Resolve customer service issues and handle complex problems strategically.
- Excellent written and verbal communication skills.
-
Customer Support Specialist
1 week ago
beBee Professionals New York City, United States Full time $45,000 - $65,000About beBee: · beBee is a revolutionary professional networking platform that enables professionals to connect genuinely across different industries, share knowledge, insights and opportunities. Our mission is to create an environment where our members can grow both personally an ...
-
Application Support Specialist
2 weeks ago
Mediaform Informationssysteme GmbH New York, United StatesWillkommen bei der Mediaform Unternehmensgruppe Seit über 30 Jahren sind wir in der DACH-Region führende Experten für Datenerfassungs-, Kennzeichnungs- und Auto-ID-Systeme. Mit starken Produkten und innovativen Lösungen schaffen wir Impulse und Mehrwerte im Gesundheitswesen und d ...
-
Patient Support Specialist
2 weeks ago
UnitedHealth Group New York, United StatesProvide excellent customer service, resolve patient accounts accurately and timely, research and resolve outstanding patient balances, attend internal education sessions, and advocate for patients regarding complaints or billing issues. ...
-
IT Support Specialist
1 week ago
TEKsystems New York, United States ContractDescription: · The technician will be responsible for installing, configuring, imaging, supporting and maintaining end-user desktops, laptops, mobile devices (iPhones and iPads), printers, etc. They will be responsible for troubleshooting desktop OS, software and applications in ...
-
FusionTech York, United StatesAbout the Company · Our motto: Good advice - better life. We support people in need of care and their families with our home care expertise and are one of the leading direct providers for the supply of medical consumables and aids. Over customers nationwide appreciate the high le ...
-
IT Support Specialist
2 weeks ago
Inspir Carnegie Hill New York, United StatesIT Support Specialist · Maplewood senior living's new Insp?r brand of world-class, urban senior living properties is now hiring an IT Support Specialist for its new Insp?r | Carnegie Hill property, set to open in early 2020. Located on the Upper East Side, this 23 story, 215 uni ...
-
Support Specialist
3 weeks ago
Pitcher AG New York, United States**Support Specialist** · at Pitcher AG New York, New York, United States **At Pitcher, We Thrive on Innovation** · Pitcher is a rapidly growing software company headquartered in Zurich, Switzerland that is continuing its expansion globally in the regions of EMEA, North America, ...
-
IT Support Specialist
2 weeks ago
LeadStack Inc. New York, United StatesLeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to par ...
-
IT Support Specialist
3 weeks ago
On Cue Hire New York, United StatesOn Cue Hire is actively searching for an IT Support Specialist for a contract-to-hire position based in midtown Manhattan, serving our client directly on their premises. The role involves: · Offering hands-on technical support for issues related to computer systems, software, an ...
-
IT Support Specialist
3 weeks ago
City of New York New York, United StatesJob Description · ***IMPORTANT NOTE: Only those currently serving as a permanent or probable permanent Certified IT Administrator (LAN/WAN) will be considered*** · The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all N ...
-
IT Support Specialist
2 weeks ago
Eclaro New York, United StatesIT Support Specialist · Job Number: · Help people live their best lives. Eclaro is looking for IT Support Specialist for our client in New York, NY. · Eclaro's client runs a continuous, dynamic, and first-rate delivery of IT services to the public sector - giving people greater ...
-
IT Support Specialist
3 weeks ago
Cedar Inc. New York, United States**IT Support Specialist** · at Cedar New York HQ **The Role** · Cedar has built a platform that combines data science and machine learning to connect patients with healthcare providers in a way that helps tackle the critical challenges of patient billing and payment. Our techno ...
-
IT Support Specialist
2 days ago
Canon U.S.A., Inc. New York, United States· IT Support Specialist · Job Locations · US-NY-New York · Requisition ID · # of Openings · 1 · Position Type (Portal Searching) · Regular Full-Time · Minimum Salary · USD $79,560.00/Yr. · Maximum Salary · USD $38.25/Hr. · Overview · This position provides technical suppor ...
-
IT Support Specialist
2 days ago
MTS Pro Services New York, United StatesJob Description · Job DescriptionAttention gamers and musicians, hard core tech geeks and vegan mountaineers: MTS Pro Services is made up of an amazing array of people, and if you have strong opinions about the Prequels, spaces vs. tabs or iOS vs. Android, MTS might be the place ...
-
Radiant Innovations Holland, United StatesAbout the company · We offer digital solutions for parking management. We replace barriers, paper tickets, and parking discs with barrier-free parking and mobile payment options. In close collaboration with our customer base and company partners, we face the challenge of constant ...
-
Technical Support Specialist II
2 weeks ago
Thermo Fisher Scientific New York, United StatesProvide technical support and customer service, contribute to service knowledge base, communicate with team members, diagnose and troubleshoot laboratory equipment, stay updated on product information and market changes. ...
-
IT Support Specialist
2 weeks ago
Highlight Health Newark, United StatesJob Description · Job DescriptionAre you passionate about technology and security? Do you want to work with a diverse team? Do you want to contribute to the fight against costly medical bills? If you answered yes to these questions, then you might be the perfect fit for our IT Su ...
-
Peer Support Specialist
2 weeks ago
Atlas Search New York, United StatesA community health and services organization in Manhattan is seeking a Peer Support Specialist. The Peer Support Specialist will be in charge of cultivating connections with clients and their support networks to aid in the client's recovery journey, while also delivering case man ...
-
Technical Support Specialist
1 week ago
The Next Practice New York, United StatesPosition Overview: · The Next Practice Group is seeking a Technical Support Specialist, I to join our growing IT Team within our shared services group. · As a Technical Support Specialist, you will provide remote and in-person technical support for varying technologies and softwa ...
-
Business Support Specialist
2 weeks ago
HEPCO Newark, United StatesOur client, a leading energy efficiency program provider, is seeking a Business Support Specialist to join their team. As a Business Support Specialist, you will play a pivotal role in supporting energy efficiency program delivery and ensuring smooth operations. This role involve ...
Customer Onboarding and Support Specialist - New York, United States - Hire Digital
Description
is a digital job marketplace platform that connects talented freelancers like you with businesses and individuals seeking creative skills. The interactive and engaging platform offers a dynamic space for you to showcase your unique talents and connect with incredible clients from around the globe.
is looking for a Customer Onboarding and Support Specialist responsible for providing end-to-end customer onboarding and support, ensuring a positive customer experience. You will resolve technical issues, create and maintain knowledge base articles, and offer tailored recommendations to meet customers' business needs. The ideal candidate has a strong background in customer onboarding and support within a SaaS company, excellent communication skills, and the ability to work independently.
RESPONSIBILITIES