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Rancho Cordova

    Supervisor, Operations - Rancho Cordova, United States - Blue Shield Of California

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    Description

    JOB DESCRIPTION
    Your Role


    The Installation and Billing team is responsible for reviewing applications and processing member enrollments, changes, and terminations for individual or family plan coverage.

    The Operations, Supervisor will report to the Enrollment and Billing Senior Manager.

    In this role you will you will supervise production staff, manage the team's inventory, drive process improvements, and communicate with key business stakeholders.

    Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially.

    We are looking for leaders that are energized by creative and critical thinking, building, and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

    Your Work


    In this role, you will:
    Be responsible for routine operations and people management functions
    Foster a great place to work communicating clear roles and responsibilities and building successful working relationships across the organization
    Consult and make recommendations to management on operational issues
    Use concepts and abilities to manage processes and operations, including procedural changes, inventories, and workload management
    Apply policies and procedures within health care operations
    Provide day to day work direction for team and review work results to maintain steady productivity with the highest level of quality
    Collaborate with various teams and departments to ensure optimal and positive member experiences
    Provide coaching, performance management, skill development, and guidance on team members' Professional Development Plans


    QUALIFICATIONS
    Your Knowledge and Experience

    Requires a high school diploma or GED
    Requires a minimum of 5 years of prior relevant experience
    Requires a minimum of 2 years of experience operating in a lead role or equivalent leadership training or manager training
    Experience working in Healthcare, Health Insurance, or Insurance preferred
    Experience working with member enrollments preferred
    Ability to work collaboratively across diverse teams to improve processes and policies with a focus on the customer experience.


    Pay Range:
    The pay range for this role is: $ 66,600 to $ 98,900 for California.

    Note:


    Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade.

    Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.


    ABOUT THE TEAM

    Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price.

    We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

    To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve.

    Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.

    Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California's top companies in volunteering and giving.

    Here at Blue Shield, we strive to make a positive change across our industry and communities – join us

    Our Values:
    Honest

    . We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
    Human

    . We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
    Courageous

    . We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

    Our Workplace Model:
    Blue Shield of California is dedicated to making work-life balance a reality. Whether you prefer to work in an office or from home, we understand flexibility is more important than ever.

    That's why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and most meaningful work.


    Two ways of working:
    Hybrid (our default) and office
    Hybrid – In a business unit approved office a few times per year to 3 days per week, on average
    Office – In a business unit approved office 4+ days a week, on average.

    If the role you're applying for is deemed an "Essential Role," the company has determined that the role can only be performed in a Blue Shield office or in the field and would require your to meet the office worker classification.


    Physical Requirements:
    Office Environment - roles involving part to full time schedule in Office Environment. Due to the current public health emergency in California, Blue Shield employees are almost all working remotely. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

    Equal Employment Opportunity:
    External hires must pass a background check/drug screen.

    Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance.

    All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

    #J-18808-Ljbffr


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