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Chantilly

    Service Manager - Chantilly, United States - Day & Zimmermann Group

    Day & Zimmermann Group
    Day & Zimmermann Group Chantilly, United States

    3 weeks ago

    Default job background
    Description
    Service Manager

    needed for a

    long-term contract

    opportunity with SOC's client to work in

    Chantilly, Virginia.
    Active Top Secret/SCI with CI Polygraph is required

    Responsibilities

    The Service Manager diagrams and documents repeatable processes for a technical program. Meets with the SMEs to gather requirements and document detailed steps for each repeatable task activity. Manages and updates the ServiceNow service catalog and develops service requirements packages for standard catalog items.


    Monitors service fulfillment:
    identifies discrepancies or breaks in automated workflows that impact service delivery objectives and escalates them for resolution. Performs version-controlled updates and document tracking.
    Collaborate with engineers and project managers to gather technical requirements and submit them to developers in clear, concise written communication
    Monitor project lifecycle workflows and submit tickets to resolve errors
    Manage and track the DMND and ENHC process for all service delivery requirements and complete escalations when needed
    Create/update complex workflows and process documents of repeatable tasks and disseminate to program teams via training
    Conduct quality review of documents and tickets to ensure compliance standards are met
    Work with integrators and developers to seek out solutions to improve productivity and performance metrics
    Create Weekly, Daily and Monthly reports and manage task deadlines
    Qualifications

    Required Clearance:
    TS/SCI with CI Poly
    Candidate must have 5 years of experience that can be a combination of work history and education. This equates to a bachelor's and 1 years, Associates and 3 years or HS and 5 years.
    Familiarity of ITIL processes
    Technical documentation experience; use of clear language and proper grammar, spelling and punctuation
    Ability to execute tasks quickly and efficiently
    Expertise in or desire to learn Confluence and MS Visio
    Ability to collaborate with teams, facilitate technical discussions and work independently
    Use various program resources to answer questions and recommend solutions

    In compliance with the Equal Pay for Equal Work Act, the salary range for this role is $80,000 - $100,000.

    This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.

    Employment Pre-requisites

    The following requirements must be met to be eligible for this position: Successful completion of a background investigation, and d rug urinalysis.

    SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.

    #INDSOC
    #J-18808-Ljbffr
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