- Repairs, maintains, programs and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities
- Repairs/installs phones, kiosk, video terminals, WAP's, tablets and other required equipment within correctional facilities within assigned area of responsibility.
- Maintain and provide operations support for site surveys, pre-bid meetings and/or sales conferences
- Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
- Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution
- Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services
- Provide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required
- Maintains inventory of equipment and tools
- Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
- Performs other duties as assigned
- Demonstrate the proficient understanding of the customers' service needs and work to improve the operation of their facility with regard to all of Securus products such as: Incarcerated Calling System, Video Visitation, Kiosk and/or Tablets
- Working knowledge and the ability to learn of all applicable practices, standards and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, and Securus equipment)
- Ability to work all tasks to completion with a high sense of urgency and the highest work quality
- Negotiates alternatives means of resolving issues and escalates issues when necessary.
- Responds to requests from management and customers via phone, e-mail and/or with reporting
- Adheres to Field Service Standards and all Company policies.
- Must be able to pass multiple in depth background checks
- Self-starting, able to self-train on telephony based product line
- Excellent ability at multi-tasking, setting priorities and tracking issues concurrently
- Strong communications skills, written and verbal, for working with customers, dispatchers, technical support, specialists, other field technicians and management
- High school diploma or GED
- 3 years of installation repair and maintenance of telecom and networking devices.
- Experience working with Windows OS, VOIP, Adtran Fortinet, AOS, Cisco IOS and wireless technology
- Telephony experience - including but not limited to: pulling cable (Cat3 & Cat5), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables and troubleshooting wiring / T1 / CO dial tone problems
- Experience and knowledge of network (cat3, cat5, cat6) cabling configuration, troubleshooting and installation standards.
- Experience in conduit bending (EMT and Rigid)
- Microsoft Certifications (A+, N+, MCSE etc...)
- Cisco Certifications (CCNA etc...)
- Electronics / Electrical Certification or Degree
- 6 years or more of related experience
- Wireless technology experience
- Fiber termination experience
- $24.50-$28/hour (depending upon experience)
- Health Insurance
- 401(k)
- Disability
- Life Insurance
- Paid Time Off
- Voluntary Benefits
- Cell Phone Allowance
-
Service Technician
3 weeks ago
Cortland Boise, United States Regular Full timeOverview · As a Service Technician, you have up to 1 year of experience in providing resident satisfaction thru giving best in class service and performing basic maintenance of your community. · Roles You Will Play · Perform carpentry, plumbing and/or electrical repair; mainta ...
-
Emergency Services Technician
1 week ago
Micron Boise, United StatesOur vision is to transform how the world uses information to enrich life for all. · Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and a ...
-
Field Service Technician
4 days ago
Windsor Windows and Doors Boise, United StatesWindsor Windows & Doors/Redstone Windows & Doors, a division of Woodgrain Millwork, has an immediate opening for a Field Service Technician traveling and servicing customers in the Northwest United States. Ideally, this candidate will reside near the Boise, Idaho area. Minimum re ...
-
HVAC Service Technician
3 weeks ago
Gpac Boise, United States Full timeResidential HVAC Service Technicians needed Excellent benefits, competitive compensation, and opportunities for professional development. · Competitive Pay · Excellent Benefits · Professional Growth · Great company culture · Qualifications: · 6+ years of HVAC Experience · EPA Cer ...
-
Service Technician
2 weeks ago
Auto-Chlor System Boise, United StatesJob Description · Job DescriptionSalary: Up to $59,000 per year or more of total compensation · Auto-Chlor is a national service leader in the restaurant & hospitality industries. We are a people first training and development organization, committed to providing the best service ...
-
Service Technician
14 hours ago
Stan's Golf Cars Boise, United StatesJob Description · Job DescriptionWe are looking to bring on 2 mechanics to work full time for a small, family owned business in Boise. We will guarantee 40 hours of work per week. · Must have basic toolset and willingness to be trained and learn via on site work experience.E04JI8 ...
-
Commercial Fleet Service Technician
2 weeks ago
Lithia & Driveway Boise, United States Full timeDealership: · L0072 Lithia Ford Lincoln of Boise Lithia Ford Lincoln of Boise · New Commercial Fleet Service Center · Lithia Ford Lincoln of Boise is EXPANDING and we are opening a new medium duty Commercial Fleet Service Center and we are looking for the very best people ...
-
Facilities Water Services Technician
1 week ago
Micron Boise, United StatesOur vision is to transform how the world uses information to enrich life for all. · Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and a ...
-
Commercial Fleet Service Technician
2 days ago
Lithia & Driveway Boise, United States Full timeDealership: · L0072 Lithia Ford Lincoln of Boise Lithia Ford Lincoln of Boise · New Commercial Fleet Service Center · Lithia Ford Lincoln of Boise is EXPANDING and we are opening a new medium duty Commercial Fleet Service Center and we are looking for the very best people ...
-
Field Service Technician
1 day ago
Idaho State Job Bank Boise, United States Part timeField Service Technician - part time at Cabela's in Boise, Idaho, United States Job Description POSITION SUMMARY: The Field Service Tech provides field service support at fishing tournaments and grassroots promotional events across the nation. Supports elite level anglers at comp ...
-
Medical Service Technician
2 weeks ago
Norco, Inc Boise, United StatesJob Description · Job DescriptionCompany Description · Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest ind ...
-
Water Services Technician
1 day ago
Idaho State Job Bank Boise, United StatesWater Services Technician - ID001 at WGNSTAR in Boise, Idaho, United States Job Description WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained ...
-
Field Service Technician
1 day ago
Doc Boise, United StatesJob Type · Full-time · Description · Field Service Technicians, are you looking for an opportunity to take your expertise and join an industry-leading organization that will reward your hard work and effort? · Join us today at DOC Services Inc. · We perform preventative and r ...
-
Food Service Technician
1 week ago
West Ada School District Boise, United StatesPosition Type: · School Nutrition/Food Technician · Date Posted: · 5/3/2024 · Location: · Centennial High · Closing Date: · Until filledHours: 30 · Salary: $15.15 · Calendar: 179SN · PURPOSE · Prepares and serves food and performs cashiering functions to students and teachers in ...
-
Water Services Technician
1 week ago
WGNSTAR Boise, United StatesWG NSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on the job training, and tailored development. We know we need talented people like you th ...
-
HVAC Service Technician
14 hours ago
Jim's Heating & Cooling Challis, United StatesJob Description · Job DescriptionJoin Jim's Heating & Cooling for a Steady, Year-Round Career · Are you seeking a company that offers reliable, consistent work all year long? Look no further Jim's Heating & Cooling is one of the fastest-growing HVAC retailers in the Boise area, a ...
-
Emergency Services Technician
1 week ago
Complete Restoration Services Boise, United StatesJob Description · Job DescriptionAt Complete Restoration Services, you will be responsible for assisting the mitigation department with completion of projects in a professional and timely manner. This work can be very challenging, fun and rewarding. A good attitude, professional ...
-
Field Service Technician I
1 week ago
Force Building Services Boise, United StatesJob Description · Job DescriptionDescription:Must reside in Boise, Idaho Area. · Position Overview: · Field Service Technician to provide technical support and service to our customers. The Field Service Technician will be responsible for building, installing, preventative mainte ...
-
Switchgear Field Service Technician
1 week ago
Vertiv Holdings, LLC Boise, United StatesPOSITION SUMMARY · * A Field Technician is responsible for assisting in start-up commissioning, integration, emergency service and troubleshooting of Vertiv electrical switchgear 480VAC/15KVAC, including PDU, ATS, PDC, circuit breakers, protective relays, plc, meters and other au ...
-
Commercial Food Service Technician
1 day ago
Coolsys Boise, ID, United States Full timeOverview: · With over 150 years of experience, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls a ...
Field Service Technician II - Boise, United States - Aventiv Technologies
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
** Heavy travel across the state of Idaho will be required for this role **
Job Purpose:
Maintains and repairs telecommunication equipment, associated computers, networking, and electronic equipment and to install all Securus' products, features and equipment. Travels from location to location to resolve issues as stated above but could also serve as an onsite technician for a particular customer providing both technical and administrative duties or as a hybrid technician who is both on site and roving. Provides installation assistance, training or troubleshooting assistance to a Field Service Administrator and/or FST1.
Essential Duties :
Knowledge, Skills, and Abilities
Minimum Qualifications
Preferred Qualifications
Physical Requirements
Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Salary and Benefits:
At Aventiv Technologies, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
Aventiv Privacy Policy:
Equal Employment Policy:
Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.