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    Director of Rooms Division - Newark, United States - Cherry Valley Hotel

    Cherry Valley Hotel
    Cherry Valley Hotel Newark, United States

    2 weeks ago

    Default job background
    Description

    The primary duty of the Director of Rooms is to play a key role in the planning and direction of the hotel's room division to ensure that we provide excellent service to our guests and enrich our associate's working experience. The Director of Rooms leads the staff as coach and trainer in the proper execution of the Front Desk, Housekeeping, and Laundry Departments. This includes the assessment of staff and property by "walking" the site and managing the team on a continual basis throughout the day.


    Responsibilities


    The primary responsibility of the Director of Rooms is to ensure accurate, timely, and professional service to internal and external hotel guests The Director of Rooms will hire team members, manage performance, communicate feedback, administer discipline, and train the team in the successful performance of their jobs.


    • Deliver outstanding customer service throughout the whole client experience and motivate other staff members to do the same
    • Produce long-term plans for the department that will help the hotel achieve its goals and remain profitable
    • Provide training to new employees on hotel policies and procedures
    • Direct and manage the day-to-day activities and personnel of the departments of housekeeping and front office
    • Monitor staff performance utilizing indicators like quality of work, productivity, customer satisfaction, and absenteeism
    • Closely monitor staff in charge of providing guest services to make certain that all customers are given prompt attention to their requirements

    Qualifications


    • A High school diploma or GED is required
    • Possess excellent organizational skills, communication skills, and problem-solving skills
    • The ideal applicant is an experienced leader who shows great attention to detail and customer service skills
    • Must have 3 or more years of experience in a supervisory role in the housekeeping department, front desk, or guest services
    • This position requires hospitality or guest services experience
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