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    IT Support Specialist Bellevue, Washington - Olympia, United States - GitHub

    GitHub
    GitHub Olympia, United States

    Found in: Lensa US 4 C2 - 4 days ago

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    Description

    IT Support Specialist
    at GitHub

    Bellevue, Washington


    GitHub's IT team is growing We're looking for someone to join our amazing IT Support team and help employees with their technology and related issues, buying and tracking gear, onboarding & offboarding, and general desktop support.

    This person would prioritize making things happen, dedicating themselves to supporting their fellow GitHub employees.

    We want someone who is passionate about IT, self-motivated, and who will find clever ways of helping us work better, together.

    If you're comfortable working on a broad set of IT projects, organized with gear and finances, and interested in streamlining our current processes (i.e. working smarter, not harder), read on. If you enjoy working closely with humans, want to level up your networking and security game, and would be excited about building up and owning what internal IT looks like at GitHub this role might be a great match
    This position will be based out of our headquarters in San Francisco, CA.

    Responsibilities of Role

    • Triaging, prioritizing, resolving, routing and scheduling all incoming IT Support requests
    • Transparent and timely communication with stakeholders on open issues, tickets, and requests
    • Setting up new hires, provisioning accounts and access
    • Providing support for services such as video conferencing, remote access, internal products, and mobile technology
    • Supporting and managing our standard endpoints, comprising of macOS and Windows systems, including Mobile Device Management
    • Provide trusted remote hands for other teams where appropriate, such as Security and Infrastructure
    • Front line for network problems, working with and learning from our network experts
    • Managing access to third-party software (e.g. Google Workspace, Azure, etc.)
    • Lifecycle Asset Management; Procurement to Retirement, managing computers, monitors, software licenses, etc
    • Troubleshooting & resolving Conference Room AV issues (all hands spaces are supported by Video Production team)
    • General IT Support for live events or department meetings
    • Provide exceptional customer service
    • Documenting and updating internal processes and guidelines
    • Communicating and developing IT policies
    • Shaping your own professional development (PD)
    • Troubleshooting IT issues, both independently and collaboratively
    • Supporting proactively the wider office
    Skills for Success

    • In depth knowledge of Administration & Support to core SaaS Applications; Google Workspace, Slack, Zoom, Okta
    • In depth knowledge of and the ability to perform advanced troubleshooting on Mac OS & WindowsOS (Bonus for LinuxOS)
    • Working knowledge of endpoint management platforms; Jamf and Intune
    • In depth knowledge of Meeting Space technology; Zoom Room devices & software, Schedulers, Digital Signage
    • A focus on end-user satisfaction over technical perfection
    • A people person, empathetic and kind. Soft skills communication, ability to build rapport
    • Demonstrated ability to communicate at all levels of technical expertise and seniority, inside and outside the organization, both verbally and in writing
    • Strong ability to communicate with multiple stakeholders
    • Organized and detail oriented
    • Demonstrated ability to plan and document projects

    Who We Are:
    GitHub is the developer company.

    We make it easier for developers to be developers:
    to work together, to solve challenging problems, and to create the worlds most important technologies.

    We foster a collaborative community that can come togetheras individuals and in teamsto create the future of software and make a difference in the world.


    Leadership Principles:
    Customer Obsessed - Trust by Default - Ship to Learn - Own the Outcome - Growth Mindset - Global Product, Global Team - Anything is Possible - Practice Kindness


    Why You Should Join:


    At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives.

    We've designed one of the coolest workspaces in San Francisco (HQ), where many Hubbers work, snack, and create daily. The rest of our Hubbers work remotely around the globe.

    Check out an updated list of where we can hire here:

    We are also committed to keeping Hubbers healthy, motivated, focused and creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too.
    GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life.

    We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences.

    Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate
    Please note that benefits vary by country. If you have any questions, please don't hesitate to ask your Talent Partner.
    #LI-POST
    Location (City) * Please provide your current location:
    Do you have prior experience working with Walkup Support (Techbar etc)
    M

    Voluntary Self-Identification
    For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely
    voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

    As set forth in GitHubs Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

    Gender Gender

    Gender
    Please identify your race Please identify your race

    Please identify your race

    If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

    As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.


    Classification of protected categories is as follows:
    A "disabled veteran" is one of the following: a veteran of the U.S.

    military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

    A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.

    military, ground, naval, or air service.
    An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.

    military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

    An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.

    military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

    Veteran Status Veteran Status

    Veteran Status
    Form CC-305
    OMB Control Number
    Expires 05/31/2023

    Voluntary Self-Identification of Disability

    We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities.

    We are also required to measure our progress toward hav

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