Customer Service Representative - Dublin, United States - INEOS

INEOS Dublin, United States

2 weeks ago

Description

INEOS Composites US LLCINEOS Composites has an exciting opportunity for a Customer Service Representative to join our INEOS Composites business at our Dublin, OH site. This is a very visible, significant role within the Company. This position will report to Customer Service Supervisor

The responsibilities of the position include, but are not limited to, the following:

First point of contact with clients, providing step-by-step solutions with patience and an approach tailored to each individual customer

Process customer PO via direct order entry system

Maintain customer profiles including billing / shipping / products / INCO Terms, Special Requirements

Provide clients with resources or additional information on products and services

Execute on strategies to pursue cost savings and commercial excellence

Respond to customers needs for inventory, PO status, pricing, freight

Process and follow up on customer complaints as it relates to customer orders/ invoicing issues, returns, quality

Process debit / credit / return invoices, review for accuracy and completeness

Establish and maintain effective relationships with internal and external customers including Sales, Production, Logistics and Quality departments

In order to be qualified for this role, you must possess the following:

Self-Starter with problem solving skills and excellent interpersonal skills

Critical thinking in a fast pace environment; must be able to multi-task, problem solve, prioritize, and work under pressure

Excellent follow up skills

Microsoft Office Suite, must be proficient in using Excel and Windows 7 10

Experience navigating through Internet Explorer and Chrome

Must be authorized to work in the United States

*All new hires will be required to become fully vaccinated against COVID-19 prior to their first day of employment*

The following skill sets are preferred by the business unit:

Bachelors Degree preferred

SAP - Experience a plus

Microsoft Outlook - Experience a plus

Location Dublin, United States

Discipline Customer Service

Type Permanent

Business INEOS Composites

Posted 04 November 2021

Requisition ID

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