Customer Service Representative - Dublin, United States - Apex Plumbing Pros

Description

Job Description

Job Description

Job description

Hours: M-F

Pay: $17hr (With Bonus)

MUST SPEAK SPANISH*

Company Summary:

Apex Plumbing Pros is a fast-growing residential plumbing company in Columbus, Ohio. We believe in providing outstanding customer service and endless opportunity for our team members.

We are specially looking for a Customer Service Representative to join our Columbus Office. The ideal candidate will be versatile, highly motivated, detail orientated and be able support clients and our staff.

At Apex we believe we an exciting years in front of us. The people we bring on now will have opportunities to advance their careers through additional education, unique bonus opportunities, and promotional opportunities as we achieve our growth goals. At Apex we believe the mountain grows underneath our team, so as the company grows so does the opportunity for our team

At Apex we are not looking for the person who just comes to their job every day, we are looking for the person who is building their career and wants to reach for the stars every day

Position Description:

Our Customer Service Representative position will specifically focus on creating a 5 Star Experience for our customers. The Customer Service Representative will manage inbound customer calls, understand our customer needs, build the order in our operating system, and then follow with customers after the service to ensure we delivered on our 5 Star Promise. Additional possible duties, include, but are not limited to; dispatching plumbers, appointment rescheduling, communicating with Payroll and following up on unsold estimates

Critical Success Factors:

Motivation, tenacity and attention to detail

Abide by the system we provide and focus on customer service

Meet and exceed individual performance metrics

Always maintain and clean and organized workspace.

Build trust and confidence with clients and our team

Maintain a professional appearance

Operate in a fashion which encourages clients to refers Apex to their friends, family and neighbors.

Patriciate in all required company activities, such as; training, meetings and other events as scheduled.

Qualifications:

MUST SPEAK SPANISH*

High school diploma, or equivalent required.

Must be able to pass drug testing and background checks.

At least 2 years' experience in a high-volume Customer Service role

Outstanding phone-based customer service skills

Knowledge Service Titan is preferred but not required.

Knowledge of Microsoft Office Package Highly Preferred

Knowledge to Gmail Suite Highly Preferred

Ability to manage multiple projects at any given time and as well as a diverse, free flowing task list

Ability to easily connect with people in person as well as over the phone, email and social media

Benefits:

Bonus opportunities for outstanding performance, service, and efficiency

Medical and Dental/Vision Insurance after 60 days

401k opportunity after a year

-PTO

Job Type: Full-time

Salary: From $17.00 per hour

Expected hours: 40 per week

Company DescriptionWe pride ourselves on delivering top-notch plumbing solutions for our neighbors here in Columbus and the metro area. As part of the Apex Plumbing, Heating, and Air Pros family, you'll enjoy competitive benefits, training with some of the industry's best, and a positive work environment. If you're interested in becoming one of our next top plumbing pros, apply using the form below or call us to learn more about our current career openings.

Company Description

We pride ourselves on delivering top-notch plumbing solutions for our neighbors here in Columbus and the metro area. As part of the Apex Plumbing, Heating, and Air Pros family, you'll enjoy competitive benefits, training with some of the industry's best, and a positive work environment. If you're interested in becoming one of our next top plumbing pros, apply using the form below or call us to learn more about our current career openings.