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Customer Service Representative I - Dublin, United States - INEOS
Description
INEOS Composites US LLCINEOS Composites has an exciting opportunity for a Customer Service Representative I to join our INEOS Composites business at our Dublin, OH site. This is a very visible, significant role within the Company. This position will report to Customer Service Manager
As a Customer Service Representative, this role will process customer orders correctly first time from receipt through to cash paid as an end to end process. You will deliver World Class, professional customer service to both internal and external customers. You will work alongside internal and external colleagues to develop excellent relationships with customers and to seek opportunities to promote INEOS Composites products and services.
****Responsibilities include:****
First point of contact with customers, providing step-by-step solutions with patience and an approach tailored to each individual customer
Process customer POs via direct order entry system
Maintain customer profiles including billing, shipping, products, INCO Terms, and Special Requirements
Provide customers with resources or additional information on products and services
Execute on strategies to pursue cost savings and commercial excellence
Respond to customers needs for inventory, PO status, pricing, and freight
Process and follow up on customer complaints as it relates to customer orders, invoicing issues, returns, and quality
Process debit, credit, and return invoices, review for accuracy and completeness
Establish and maintain effective relationships with internal and external customers including Sales, Production, Logistics, Supply Chain, and Quality departments
Ensure you and your colleagues work within the INEOS 20 principles of safety
**Qualifications:**
Self-Starter with problem solving skills and excellent interpersonal skills
Critical thinking in a fast pace environment; must be able to multi-task, prioritize, and work under pressure
Excellent follow up skills
Must be proficient in Microsoft Office Suite, especially using Excel and Windows 7 10
Experience navigating through Internet Explorer and Chrome
Must be authorized to work in the United States
**Preferred Skills:**
Bachelors Degree preferred
Previous role in customer service would be desirable
SAP system Knowledge and understanding of SAP specifically related to Sales Order modules
Microsoft Outlook experience preferred
Location Dublin, United States
Discipline Customer Service
Type Permanent
Business INEOS Composites
Posted 05 May 2021
Requisition ID
