IT Support Lead - Santa Monica, United States - Tiger Text

Tiger Text Santa Monica, United States

2 weeks ago

Full time

Description

transforming the way clinical care teams work and communicate.

As the IT Support Lead, you'll handle the IT onboarding of all new employee hardware and software setup, provisioning, and deployment. In addition, you will guide theteam in providing hands-on support for hardware and software on VC and AV systems. You'll have the opportunity to guide and mentor a team of 1-2 while ensuring exceptional IT support for all TigerConnect employees, both local and remote. You will personally get to support the C-level executives in the Santa Monica office.

This position is local-only and will require working on-site at our Santa Monica HQ office.

What You'll Be Doing:

Oversee the troubleshooting and support for macOS and Windows 10/11 operating systems

Provide tier 1 technical support for TigerConnect employees while maintaining defined SLA's

Install, configure, and troubleshoot hardware, software, and peripheral components such as monitors, keyboards, printers, AV conferencing devices, and VoIP phones

Supervise and ensure the smooth setup and deployment of all laptops, software, accounts, and peripherals for new employees

Manage hardware inventory and keep records of system location/movements

Review and approve documentation, maintain the knowledge base, and deliver training when needed

Participate in and oversee the on-call rotation, supporting emergency support cases after hours

Supervise and own all in-office technical support and equipment, including set up and support for all in-office events

What You Bring:

3– 10 years of IT technical support experience, ideally within a SaaS or technology startup environment

Proven experience in a supervisory or team lead role

Strong verbal and written communication skills; ability to effectively communicate technical information to technical and non-technical audiences

Excellent analysis, critical thinking, and problem-solving skills with great attention to detail and a methodical work style

Deep knowledge of operating systems such as macOS, and Windows 10 & 11

Solid understanding of desktop level connectivity and networking issues (LAN, WiFi, client VPN)

Experience supporting cloud-based IT environments (Google Apps, O365, OneLogin, Zoom, etc.)

How We Pay:

We believe in paying fairly and equitably based on a number of factors including but not limited to work experience, interview performance, internal equity, geography, and expected level of responsibilities

We are targeting a base salary from $51,300 - $102,400

You will also be able to participate in our annual corporate bonus program

Perks & Benefits We Offer:

Remote-friendly with teams across the US and internationally, plus prime office space in one of the major tech ecosystems of California complete with a loaded fridge and tons of other perks

Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match

Focus on mental and physical wellness through annual programs including reimbursements, company-wide wellness days, and volunteer opportunities

Mission-driven team members who love what they do and go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows to allow for better patient care

LinkedIn Learning License for you to continue self-paced learning

Flexible time off policy for salaried employees with no limit on the number of days off

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