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Operations Manager
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    Operations Manager - Houston, United States - Service Corporation International

    Service Corporation International
    Service Corporation International Houston, United States

    1 week ago

    Default job background
    Customer Service / Support
    Description

    Our associates celebrate lives. We celebrate our associates.

    Consider the possibilities of joining a Great Place to Work

    The Manager is responsible for the effective and successful management of labor, productivity and quality control as established and set for the Historical Digital Records Project (HDRP) Teams. Responsibilities include tracking business results, monitoring production KPIs and ensuring the timeline is met while managing multiple teams. Manager duties and responsibilities may include interviewing, selection, hiring and training new and existing employees. Managers are responsible for multiple teams in various geographic locations.

    JOB RESPONSIBILITIES

    • Recommend, implement, and insure adherence to policies, procedures, processes, standards, and workflows, related to Cemetery operations.
    • Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
    • Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
    • Establish production KPIs and conduct quality assessments to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
    • Collaborate with cross-functional teams to improve proprietary tools and systems
    • Lead, motivate, and support multiple location teams within a time-sensitive and demanding environment
    • Planning, assigning, and directing work of multiple teams; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans
    • Managing needs of internal and external customers
    • Work closely with location management teams to set and/or implement policies, procedures, and systems and to follow through with implementation.
    • This is not intended to be an all-inclusive list of the essential functions or duties related to this job.

    MINIMUM Requirements

    Education

    • High School Diploma or equivalent required
    • Bachelor's Degree Preferred

    Certification/License

    • Valid state driver's license in good standing required
    • Lean Six Sigma Green Belt preferred

    Experience

    • A minimum of 4 years applicable work experience in managing operations and/or process improvements

    Knowledge, Skills and Abilities

    • Ability to travel >80%
    • Efficient team management skills
    • Good knowledge of operations management
    • Strong knowledge of process improvement
    • Highly detail oriented with a careful eye for quality control
    • Presentation of Advanced Excel skills (complex formulas, pivot-tables, v-look-ups and other advanced functions) a plus
    • Self-motivated and driven to produce results within tight deadlines and with maximum quality within allowed time constraints
    • Excellent verbal and written communication skills and presentation skills, including ability to speak in front of groups
    • Excellent critical thinking and problem solving skills
    • Diplomacy and influence skills, conflict management skills

    Work CONDITIONS

    Work Environment

    • Work indoors and outdoors during all seasons and weather conditions
    • Significant amount of local and/or multiple location traveling required
    • Business casual dress is required

    Work Postures

    • Frequent, continuous periods of time standing, up 6 hours per day
    • Sitting continuously for many hours per day, up to 6 hours per day
    • Climbing stairs to access buildings frequently

    Physical Demands

    • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

    Work Hours

    • Working beyond "standard" hours as the need arises
    • Travel up to 85%
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