- Assist with customer service and management of the customer experience.
- Monitor and ensure client requirements are followed.
- Assist with scheduling all warranty activities.
- Enter leads/jobs into the operating system and make sure all information in the project is correct.
- Schedule CM initial visit with the customer.
- Educate customers on process.
- Review and validate project file documentation.
- Confirm with CM project scope of work is complete, and enter scope line items into estimating software.
- Maintain customer and client communications.
- Support CMs ensuring customer and client agreement on scope and estimate.
- Ensure all paperwork is complete with the customer and client.
- Ensure estimates are distributed to all necessary parties.
- Interface with Subcontractors for availability.
- Sign up new Subcontractors and maintain insurances and licensing.
- Issue POs based on the project budget.
- Acquire proper permits as necessary and ensure all correct procedures are being followed with local municipalities.
- Schedule inspections with building departments.
- Update budgets.
- Order materials and supplies as needed.
- Update project schedule and timeline.
- Assist in identifying and qualifying resource providers.
- Validate completed PO documentation.
- Update contract status with change orders and keep customer and client advised.
- Maintain Work-in-Progress (WIP) report.
- Maintain internal and external communications.
- Maintain communication log.
- Prepare project reports.
- Upon project completion review file documentation and update as necessary.
- Manage collections activities.
- Perform project close-out.
- A minimum of two years of business experience
- Working knowledge of current business software technologies
- Superb customer service, administrative, and verbal and written communication skills
- Intermediate math skills
- Experience in the restoration and/or construction industry preferred
- High school diploma/GED
- Associates/bachelors degree preferred, but not required.
- This is a largely sedentary role in an office environment. However, some job site visits will be required occasionally.
- This is a full-time position, working 8:00 a.m.5:00 p.m., Monday through Friday. This position may require longer hours
in support of emergency services, and some flexibility in hours may be needed dependent upon the business needs. -
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Construction Coordinator/ Estimator - Lee's Summit, United States - G&C Services, LLC dba SERVPRO
Description
Job Description
Job DescriptionFRANCHISE JOB DESCRIPTIONJob Title: Construction Coordinator/ Estimator
Reports to: Director of Construction Services
Pay: $24.00/ per hour
Summary
The Construction Coordinator is responsible for tasks related to customer calls, project monitoring, tracking, coordination,
estimate creation, and project audit. General office duties, such as drafting correspondence, filing, and creating reports, are
also included within this role.
Primary Roles and Responsibilities
1. Customer Satisfaction
