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Branch Manager II - Fayetteville, United States - Cbtcares
Description
** Branch Manager II**
**Job Category****:** Retail Banking **Requisition Number****:** BRANC001813 Showing 1 location **Job Details**
**Description**
POSITION TITLE: Branch Manager II REPORTS TO: Area Manager REPORTS TO THIS POSITION: Branch Services Representatives, Financial Services Representatives, Branch Services Leads SUMMARY: Achieves Financial and Operational Performance goals. Responsible for team delivery of the complete range of customer services at the Bank, including opening new accounts, explaining available deposit, loan and digital products and services, referring customers to key partners, and servicing existing accounts. Responsible for overseeing development, active engagement and successful execution of Branch Go-To-Market strategic plan. May open new accounts, provide basic service and transaction processing support as needed. Provides SME for product and service features and benefits. Responsible for continuous improvement in Branch delivery and operations. Takes a leadership role in planning, coordinating and participating in business development calls, activities and follow-up. Consistently demonstrates effective business development behaviors and skills. Coaches and manages individual talent and development action plans for teammates in collaboration with Branch and Financial Services Leads. Effectively manages the human resource administration for the branch. Demonstrates proven skill developing internal and external partnerships. Assures all regulatory, audit and operating policies and procedures are followed. Assures communication and information is reviewed and appropriate actions and follow-up are taken. Is actively involved in community and/or professional business organizations. ESSENTIAL JOB FUNCTIONS: Demonstrates adaptability, critical reasoning and decisioning skills, business acumen and leadership competencies. Is regarded as a leader within the Area and proactively champions bank initiatives and endeavors Consistently uses Carter Connect operating model concepts and practices to develop defined behaviors and skills Proactively develops and executes Branch Go-To-Market strategic plan. Participates in follow-up and/or business development calls with designated teammate(s) / management and Key Partners Consistently delivers exceptional customer experiences per Service Standards Engages and connects with customers in the lobby to assist or direct to appropriate teammate Proactively identifies opportunities to help customers by asking relevant questions and listening to needs Effectively uses conversation skills, recommends consumer products and services, including checking and savings accounts, digital and convenience tools (Online and mobile banking, eStatements, etc.) Responsible for consumer and small commercial lending. Adheres to compliance and policy, achieving individual loan production and portfolio goals Assist with resolution of complex customer questions and problems, escalating for assistance if needed Submits quality referrals to internal and external key partners. Monitors quality and quantity of referral pipeline Has proven expertise in operating process and system navigation effectiveness Oversees and adheres to compliance, regulatory and operating policies and procedures Provides or gets assistance with overrides and exceptions Oversees and achieves accuracy and compliance for all aspects of transaction and branch cash processing Assures all required communication and appropriate action follow-up is conducted Proactively reviews and analyzes reports on individual and team productivity and performance. Develops insights and takes action to develop new strategies and/or refine Go-to-Market plans, production and financial performance activities and accountability Models, coaches and uses training techniques to develop teammate skills and behavior competencies. Oversees development action plans for Branch Services teammates and suggests career path next step actions. Manages own development action plan Leads results-oriented performance cadence activities Demonstrates proven collaborative leadership skills in and outside of the Bank Represents the bank as a leader during bank sponsored events to serve citizens and community, enhancing the visibility of the Bank Effectively oversees and administers all HR policies and practices throughout the teammate life cycle. Hires and retains top performing teammates. Achieves defined expectations and achieving performance goals in all areas of responsibility. Models personal accountability JOB REQUIREMENTS: High school diploma or equivalence required, some college a plus 2-3 years branch service experience in a financial institution or similar professional or retail services industry is required. Minimum 1 year supervisory experience or proven leadership is a plus Bank teller/operations exposure is a plus Successful customer service and /or sales experience KNOWLEDGE/SKILLS REQUIRED: Excellent customer service skills Detailed oriented, must be able to multi-task Strong communication skills, both verbal and written Ability to perform effectively in fast-paced environment Advanced math and accounting skills a plus Proficiency in the banking products and services a plus Skilled in Word and Excel required Complete all required compliance training by established deadlines Ability to maintain confidentiality PHYSICAL AND MENTAL QUALIFICATIONS: Must have computer skills Sitting, standing, walking to terminal, and occasional stooping Requires lifting bags and/or tray of coin and bills periodically Will be required to work overtime periodically May require local travel **Skills**
**Education**
**Required**
High School or better.
**Experience**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)
