Jobs
>
Cambridge

    Communications Manager - Cambridge, United States - City of Cambridge Massachusetts

    City of Cambridge Massachusetts
    City of Cambridge Massachusetts Cambridge, United States

    3 weeks ago

    Default job background
    Description
    ABOUT THE ROLE:

    Under the direction of the Director of Traffic, Parking, and Transportation, and working closely with the Senior Management team, the Communications Manager will oversee communications and community outreach department wide. The successful candidate will be a highly motivated, well-organized self-starter with excellent interpersonal communication skills who enjoys public and community interactions and enjoys working in a collaborative environment. In all work, the Communications Manager will seek to engage with the entire Cambridge community, including individuals and groups that have traditionally not participated in City-sponsored activities.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    The Communications Manager leads the Communications division of the Department, including the Project Administrator for Community Relations. Core responsibilities of role (assisted by the Project Administrator) include the following:

    Direct internal and external communications for TP T
    • Manage the Department's website, including overseeing updates and redesigns as needed
    • Coordinate media relations, including press releases, advisories, and talking points for the Commissioner and others
    • Manage the Department's social media strategy as part of the City's overall social media approach
    • Manage the development of outreach materials using digital, web, social and print media
    • Produce weekly internal department newsletter
    • Create and coordinate content for other City publications and outside organizations as needed
    • Ensure consistency of messaging and graphic presentations
    • Identify opportunities to improve communication strategies and implement guidelines for implementation
    • Oversee department responses to public records requests
    Manage staff
    • Supervise the Project Administrator for Community Relations, who provides support on the tasks above, including: drafting communications, designing materials, coordinating and staffing public outreach events, planning engagement processes; updating the website; and overseeing channels the public uses to communicate with the Department
    Manage and support community outreach and engagement
    • Represent TP T at public events and/or make presentations to audiences that vary in size and backgrounds (note that technical subject matter expertise will generally be provided by other staff)
    • Working with staff from TP T and other City departments, plan long-term engagement processes, messaging, and feedback gathering mechanisms for the City's Cycling Safety Ordinance
    • Coordinate outreach meetings and events, including scheduling, selecting venues, publicizing, and staffing events
    • Develop templates and guidelines for project- and program-related outreach and engagement
    • Introduce new methods for outreach based on best practices
    • Facilitate the Cycling Safety Ordinance Advisory Group
    • Oversee various channels the public use to contact the department, including Commonwealth Connect, email, web contact forms and future CRM efforts
    • Develop metrics and measurements for tracking our communications and outreach efforts and develop ways to highlight and communicate these successes through a variety of channels
    Work closely with other City staff
    • Coordinate communications with TP T staff and staff from other City departments; especially the Community Development Department, Department of Public Works, and Executive Communications Office
    • Oversee the Project Administrator for Community Relations, who provides support on the tasks above, including: drafting communications, designing materials, coordinating and staffing public outreach events, planning engagement processes; updating the website; and overseeing channels the public uses to communicate with the Department
    Key projects and programs the Communications Manager will work on include
    • Parking management communications: customer service and operational processes, resident parking permits, parking tickets, parking ticket disputes and the City's two municipal garages
    • Engineering and street management communications: outreach around changes to streets, new signs and signals, street occupancy permits, policies and programs
    • Cycling Safety Ordinance: annual reporting, updating webpages, communications around the goals of the Ordinance, and outreach for individual projects
    • Vision Zero: assist in development and execution of the Vision Zero Outreach and Communication strategy
    Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

    MINIMUM REQUIREMENTS:
    • Bachelor's degree in Communications, English, or a related field; plus 3 years of experience; or an equivalent combination of education, training and experience may be considered
    • Excellent written and oral communication skills, ability to relate to audiences with multiple dimensions of diversity and work collaboratively with peers
    • Excellent organizational and interpersonal skills, with a keen attention to detail and comfort handling multiple types of tasks and projects
    • Proficiency and comfort with technology
    • The City of Cambridge's workforce, like the community it serves, is diverse. Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies
    PREFERRED KNOWLEDGE SKILLS AND ABILITIES:
    • Demonstrated interest and involvement in transportation or sustainability preferred
    • 5 years of communications experience, including in transportation related roles
    • Experience working in a public sector environment
    • Experience in crisis communications and/or facilitating contentious public processes is a plus
    • Knowledge of and experience using HTML and CSS to create online content
    • Knowledge of and experience using the Adobe Creative Cloud and web site content management systems. Design skills a plus
    • Ability to work independently on routine tasks and manage recurring project cycles
    • Familiarity with the Cambridge community preferred
    PHYSICAL DEMANDS:

    Ability to access, input, and retrieve information from a computer. Ability to answer phones and maintain multiple files and be able to lift a minimum of 15 pounds. Ability to travel throughout the City of Cambridge to various meetings, sites, etc.

    WORK ENVIRONMENT:

    Standard office environment. Fluorescent lighting, and window unit air conditioning. Moderate noise level. This position may be eligible for hybrid work under the City's Telework Policy, depending on operational needs.

    TOOLS AND EQUIPMENT USED:

    Networked and stand-alone personal computers; telephones, copiers, scanners, paper, and electronic file system.

    SUMMARY OF BENEFITS:
    • Competitive health, dental, and vision insurance
    • Vacation and Sick leave eligible
    • Paid Parental Leave
    • Sick Incentive Pay Eligible
    • 3 Personal days
    • 14 Paid Holidays
    • Management Allowance, $2,700/year
    • City employee commuter benefits (T-Pass reimbursement Bluebikes membership, EZRide Shuttle membership)
    REQUIRED DOCUMENTS:

    Please upload the following documents to complete your application:
    • Resume
    • Cover Letter
  • City of Cambridge, MA

    Communications Manager

    3 days ago

    City of Cambridge, MA Cambridge, United States

    Posting Date: · **4/29/24** · - Department: · **TPT - Communications** · - Job Code: · **M399** · - Sequence #: · **701** · - Number of Hours Per Week: · **37.5** · - Additional Work Hours Information: · **8:30 AM to 8:00 PM Monday 8:30 AM to 5:00 PM Tuesday-Thursday 8:30 AM to 1 ...

  • NetVirta, Inc

    Community Manager

    2 weeks ago

    NetVirta, Inc Boston, United States

    NetVirta is in the business of satisfying the world's desire for better-fitting products. Since our MIT origins in 2008, we've partnered with medical professionals to provide patients with custom-fit orthotics, sporting goods brands to equip NFL & NCAA players with custom-fit hel ...

  • The Community Builders

    Community Manager

    3 weeks ago

    The Community Builders Boston, United States

    **About The Community Builders, Inc. (TCB)** · Join a growing organization that is strengthening neighborhoods across the nation The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong ...

  • MAB Community Services

    Communications and Athletic Community Manager

    2 weeks ago

    MAB Community Services Brookline, United States

    **Job Summary** · ***Our Communications and Athletics Community Manager is a key member of our Advancement team. Reporting to the Director of Communications and Events and working with our Chief Advancement Officer, the Manager supports the fundraising, communications, and market ...

  • MAB Community Services

    Communications and Athletic Community Manager

    2 weeks ago

    MAB Community Services Brookline, United States

    **About MAB Community Services** · MAB Community Services (MAB) is long established social service agency for blind and visually impaired people in the United States. Throughout our 120-year history, we have been dedicated to the inclusion of people with disabilities in our commu ...

  • Harvard University

    Communications Project Manager

    2 weeks ago

    Harvard University Boston, United States

    **Job Summary** · - Reporting to the Director of Administration, the Communications Project Manager is the primary lead on all Web Design, Marketing, and Communication strategies within one of the largest academic departments at Harvard T.H. Chan School of Public Health. This rol ...

  • YWCA Boston

    Marketing and Communications Manager

    3 weeks ago

    YWCA Boston Boston, United States

    **Mission Statement**: · YW Boston works to eliminate racism, empower women and promote peace, justice, freedom and dignity for all. YW Boston is at the vanguard of thought leadership on issues at the intersection of race and gender, helping organizations create more inclusive en ...

  • WSP

    Executive Communications Manager

    1 day ago

    WSP Boston, United States

    **This Opportunity** · What if you could work in a place full of opportunity and always find new ways to grow? · We are seeking an **Executive Communications Manager **to support our senior leadership by managing both administrative tasks and communication initiatives. This role ...

  • Wayfair

    Manager, Customer Communications

    2 days ago

    Wayfair Boston, United States

    **What You'll Do** · - Own multi-million dollar marketing channels, managing complex cross-functional partnerships and mining customer data to uncover insights that drive incremental customer lifetime value · - Develop new ideas for platform innovation, and partner with engineeri ...

  • The Leukemia & Lymphoma Society

    Manager Patient and Community Outreach

    2 weeks ago

    The Leukemia & Lymphoma Society Boston, United States

    How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At LLS, employees take our mission seriously. Whether you work in one of our regions, are an accountant at the national office or a specialist in our Informati ...

  • Ellis Memorial

    Development Manager, Communications and Annual

    1 week ago

    Ellis Memorial Boston, United States

    **POSITION: Development Manager, Communications and Annual Giving** · **PROGRAM: Administration** · **REPORTS TO: Vice President of Advancement, Community and Equity** · **LOCATION: 58 Berkeley Street, Boston, MA 02116** · **MISSION**: Ellis Early Learning partners with families ...

  • Regus

    Community Manager- Ma, Boston

    3 weeks ago

    Regus Boston, United States

    **Community Manager** · **Address**: · 75 Arlington Street · Suite 500 · 02116 Boston · The world of work is changing short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work · At IWG, we are leading the way. We' ...

  • The Community Builders

    Program Manager, Community Investment

    2 weeks ago

    The Community Builders Boston, United States

    **The Community Builders, Inc. (TCB)** · Join a growing organization that is strengthening neighborhoods across the nation The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong commun ...

  • Environmental League of Massachusetts

    Offshore Wind Communications Manager

    2 weeks ago

    Environmental League of Massachusetts Boston, United States

    **Reporting to**: Offshore Wind Communications Director · **Supporting**: ELM and New England for Offshore Wind · **Salary Range**:$70,000-80,000 · The Environmental League of Massachusetts (ELM) is committed to advocating for policy that meets the scale and urgency of our envir ...

  • Asian Task Force Against Domestic Violence (ATASK)

    Outreach and Community Engagement Manager

    2 weeks ago

    Asian Task Force Against Domestic Violence (ATASK) Boston, United States

    **About Us**: · ATASK is the only multilingual and multicultural domestic violence organization in Massachusetts dedicated to serving the Asian and Pacific Islander community. Our culturally specific services, offered in over 20 Asian languages, include a 24-hour hotline, emergen ...

  • Mass General Brigham

    Program Manager, External Communications

    1 week ago

    Mass General Brigham Boston, United States

    **Program Manager, External Communications** · **General Summary/Overview**: · The External Communications Program Manager plays a critical role on the Mass General Brigham (MGB) team, effectively supporting the development and implementation of an organization-wide public relati ...

  • Nexus Innovations

    Internship in Community Management

    2 days ago

    Nexus Innovations Logan, United States InternshipSHIP

    About the Company · We are Germany's leading news agency for entertainment and lifestyle. With 45 employees, we deliver articles, videos, and galleries to well-known online portals 365 days a year, around the clock. · What do we offer? · Interesting insights into the media indust ...

  • Harvard University

    Community Manager, Harvard Innovation Labs

    2 weeks ago

    Harvard University Boston, United States

    **Job Summary** · - The Community Manager owns the relationship with our students in the Harvard Innovation Labs (i-lab) ecosystem. The role is responsible for cultivating a strong sense of community, engagement, and participation among all Harvard Innovation Labs members and off ...

  • New England Center and Home for Veterans

    Community Based Case Manager, Boston

    3 weeks ago

    New England Center and Home for Veterans Boston, United States

    **Position Title**: Community Based Case Manager (Boston, MA) · **Department**: Human Services · **Exemption**: Non-Exempt · **Supervisor**: Director, Housing and Outreach · **Job Summary**: · Provide clinical case management, stabilization services and mental health and substanc ...

  • NORTH SUFFOLK COMMUNITY SERVICES INC

    Program Manager, Community Support Program

    3 weeks ago

    NORTH SUFFOLK COMMUNITY SERVICES INC Chelsea, United States

    North Suffolk is looking for a **Program Manager **to join our Community Support Program The Community Support Program (CSP) provides intensive case management services to clients with psychiatric or substance abuse disorders who are considered to be at risk in the community. The ...