Community Manager, Harvard Innovation Labs - Boston, United States - Harvard University

Harvard University

Verified Company

Boston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary

The Community Manager owns the relationship with our students in the Harvard Innovation Labs (ilab) ecosystem. The role is responsible for cultivating a strong sense of community, engagement, and participation among all Harvard Innovation Labs members and offers support by performing a variety of complex administrative and support duties to enhance the Harvard Innovation Labs programs and resources. This includes building and managing the daytoday experience of participants using ilab resources, coordinating communications across different channels, and developing and executing communityrelated programming. In addition to communityrelated work, this role coordinates with other teams and initiatives, including alumni, network engagement, marketing, and eventrelated operations. The role reports to the Director of Programs and Engagement and coordinates with key stakeholders and teams across the Harvard Innovation Labs.
Please see for more information about the Harvard Innovation Labs.

Position Description

Student Community & Program Management:

Fosters a positive and collaborative community through daily engagement with students. Monitors news, happenings, feedback, struggles, and wins. Constantly seeks opportunities to serve students better and streamline administrative operations.
Leverages and synthesizes data from customer surveys, feedback, focus groups, and other data sources to provide insights, support decisionmaking, and inform program improvements and strategy.
Plans, develops, and executes communityrelated programming such as welcome events, end of term events, subcommunity sessions, lunches, dinners, and other programming that brings our community together. In total, supports ~1520 events throughout the academic year.
Manages and develops student ecosystem convenings, such as the crossHarvard student club council. Manages the invitation and selection process. Oversees program development, and plans regular meetings for this group. Ensures that the recommendations and ideas of this group are scoped, developed, and implemented by the wider ilab team.
Manages and develops the Student ilab's Sub Community initiative. Recruits student leaders, identifies key constituent groups, and supports the development programming and events for these groups.
Manages and supports the launch of netnew programs to the Harvard Innovation Labs.

Leads or supports the administration and execution of ad hoc programs/ community engagement opportunities:
cross-university innovation mixers, collaborations with Harvard stakeholders (Rock Center, student clubs), external partners (AWS NextGen)

Basic Qualifications

High School Diploma, GED, or equivalent is required.
5+ years of experience in community engagement, student support, program management, or related experience is required.
Education beyond high school may count toward experience.
Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must.

Additional Qualifications and Skills

Bachelor's degree preferred
Demonstrated customer service skills
An individual who is naturally outgoing and has a positive attitude. Someone who can work well with others and build relationships across teams.
Good with people's names, stories and connecting people who might like to know each other
Must possess superior communications with high creativity, energy, integrity, thoughtful judgement
The position requires a highlevel of organization and proactivity, paired with strong problemsolving skills. The role requires you to work independently but have the judgement to know when to ask for help or clarification.
Ability to work occasional extra hours as well as a flexible schedule, to meet deadlines and oversee and/or attend evening events.
An individual who can learn various technology systems quickly and thinks carefully about how to best use the tools to get the job done. Someone comfortable learning university software and systems such as Salesforce, MIDAS, PassagePoint, SurveyMonkey Apply.
Ability to perform in a fastpaced and demanding workplace, with a high standard of excellence and a keen attention to detail.

Additional Job description:

Marketing, Communication, and Operations for Student Membership Community:

Develops, executes, and oversees student-facing Member outreach strategy in partnership with the HIL Communications team, including weekly community newsletter, promotional campaigns, participant engagement tracking and RSVPs, and informational drives around opportunities, events, and other resources.
Serves as the primary liaison for the student track of the President's Innovation Challenge (PIC) and Ingenuity Award finalists. Manages direct communications with the student finalist teams to gather promotional materials and share detailed workshops and schedules. Plans Ingenuity Awardspecific programming (pitch session