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    Client Service Specialist - Las Vegas, United States - NurseCore

    NurseCore
    NurseCore Las Vegas, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionClient Service Specialist – Home CareNurseCore is seeking a Client Service Specialist – Home Care for our Las Vegas office. As a national leader in home care services, we offer competitive compensation and the chance to build a rewarding and fulfilling career. If you're motivated, enthusiastic and have experience in a service related industry, you won't want to miss this opportunity Join us at the heart of healthcare, apply today

    Responsibilities
    The Client Service Specialist – Home Care provides overall non-clinical management of a group of patients as organized and assigned, making sure the patients are safe in their homes with adequate staff and that nursing personnel are operating effectively with physician orders.
    • Receives and coordinates home care referrals, to include appropriate authorization
    • Assigns qualified personnel competent to work cases, including rescheduling cancellations
    • Supports Branch recruitment efforts to include interviewing and hiring adequate field staff to cover existing and growing census
    • Ensures compliance with licensure and credentialing requirements
    • Counsels field employees involving violation of non-clinical matters
    • Initiates complaint and service failure reporting and investigation, including appropriate and ongoing resolution
    • Exemplifies AWESome company standards

    Qualifications:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

    Experience:
    • At least one year of training or experience in a service related industry.
    • At least one year of experience in home health care, with commercial insurance and private pay experience preferred.
    • Experience should emphasize problem solving skills in a patient care setting.
    Education:
    • High School graduate with an associate degree in a related field, or equivalent experience; College Degree strongly preferred.


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