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    Program Manager, Culture - Plano, United States - US Renal Care

    US Renal Care
    US Renal Care Plano, United States

    2 weeks ago

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    Description
    Mission Diversity Inspiration Growth

    OUR MISSION

    At U.S. Renal Care, we're changing the lives of everyone living with kidney disease.

    OUR DIVERSITY IS OUR STRENGTH
    At USRC, we are building a culture of diversity and inclusion where each employee has a voice, and every team member is valued for their individual talents. Our common purpose is the pursuit of excellence for our patients and our shared values lived out through compassion for one another.

    A PATH FOR SUCCESS
    When you join U.S. Renal Care, your journey begins with training programs to set each new employee on a course for success. Ongoing development ensures every team member remains fully supported and empowered to chart their career path towards growth and opportunity.

    INSPIRATION and GROWTH
    USRC is also dedicated to open communication that fosters dialogue and understanding of our vision and goals. We recognize and reward innovation to inspire one another as we endeavor to lead our industry in the highest quality of care for our patients.

    Job Description

    USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization.

    The Culture and Talent Enablement Program Manager is a role that is frontward facing at our facilities and drives culture, engagement and talent enablement across the enterprise. The role is accountable to deliver and foster our organizational culture by analyzing, deriving insights and executing action plans that support a consistent team member experience across the organization. The role may at times be asked to support learning design, development, and delivery of training in a variety of modes and varying topics in Talent Enablement.

    SUMMARY

    Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.
    • Program management of organizational listening strategy; all employee engagement survey, Onboarding survey exit surveys.
    • Analyzes, derives insights and executes thoughtful action plans based on themes identified through the organizational listening forums; presents reporting of results to senior team of results and impact.
    • Develops and supports varied approaches to build and maintain engagement and a consistent team member experience across all centers and departments in partnership with internal stakeholders.
    • Serves as a seasoned change agent with proven ability to drive and influence strong and seasoned business leaders and implement improvements.
    • Builds strong working relationships with leadership, management, and employees.
    • Facilitates meetings, develops, and presents training programs on related topics as needed.
    • Regularly visits and is present in our facilities to i) understand culture and engagement gaps, and ii) support the adoption of tools and processes
    • Assists in the development and execution of talent enablement strategies including project management, program development and delivery
    • Embodies and passionate about U.S. Renal Cares' Mission, Vision, Values and Values in Practice.
    • Develops and maintains effective relationships through effective and timely communication.
    • Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
    • Participates in team concepts and promote a team effort; perform duties in accordance with company policies and procedures.
    • Regular and reliable attendance is required for the job.
    Qualifications/Requirements:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

    Requirements include:
    • BA/BS or equivalent, Bachelor's degree in Human Resources, Business, or related field strongly preferred.
    • Five (5) plus years of experience in Human Resources; prior experience with multi location healthcare preferred; other relevant experience will be considered.
    • Ability to thrive in a fast-paced, deadline driven work environment.
    • Proven ability and confidence in facilitating both discussion groups and learning programs
    • Demonstrated ability leading and delivering high quality programs to all levels of employees.
    • Excellent interpersonal and communication skills and ability to work effectively with a variety of personalities at all levels of the organization.
    • Demonstrated Independent judgement, a high level of confidentiality, critical thinking and problem-solving skills.
    • Demonstrate effective communication with all levels of the organization; ability to work as a team and independently.
    • Executes work with minimal guidance; able to lead execution of pilots and innovative projects.
    • Must be highly organized and detail oriented.
    • Exceptional analytical and problem-solving skills.
    • Proficient with all Microsoft Office products, including Outlook, Word and Excel; proficiency in USRC applications required within 90 days of hire.
    • Knowledge of dialysis industry standards and regulations governing ESRD facilities preferred.
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