-
Customer Tech Support Expert
3 days ago
Orange Rose Hill, United States**votre rôle**: · - Traiter les incidents et les demandes complexes, fournissant des solutions avancées pour les problèmes techniques. · - Travailler en tandem avec les équipes de développement pour résoudre des problèmes techniques complexes. · - Utiliser une compréhension appro ...
-
Customer Support Analyst
2 weeks ago
Txtav Wichita, United StatesJob Description Customer Support Analyst ( **Job Number:** · **Description** · **JOB SUMMARY:** · The primary responsibility of the position is to support the Aftermarket Customer Experience, including warranty & programs administration, parts sales support and account managem ...
-
Customer Support Specialist
2 weeks ago
Cox Machine, Inc. Wichita, United StatesThis job was posted by : For more information, please see: · Position Responsibilities · Cox Machine representative and point of contact for key customer accounts. · Internal liaison to effectively communicate customer status, requirements, and issues as needed · Correct and ef ...
-
Customer Support Specialist
1 week ago
Farm Credit Wichita, United StatesAddThis Sharing Buttons Customer Support Specialist FULL_TIME Job Title Customer Support Specialist Organization 67202 US Location City Wichita Department Customer Service Experience Level Entry Level Supervisor's Title Mandy Vanmeerbeck Contact Person Tanica Bradt Contact Phone ...
-
Coord Customer Support
2 weeks ago
Txtav Wichita, United StatesJob Description Coord Customer Support ( **Job Number:** · **Description** · **JOB SUMMARY:** · This customer facing position is the primary point of contact for owners, operators and maintenance personnel requesting support for Textron Aviation aircraft. Support requests will ...
-
Customer Support Specialist
1 week ago
Cox Machine, Inc. Wichita, United StatesThis job was posted by : For more information, please see: · Position Responsibilities · Cox Machine representative and point of contact for key customer accounts. · Internal liaison to effectively communicate customer status, requirements, and issues as needed · Correct and ef ...
-
Facility Services Customer Support
2 weeks ago
Dondlinger & Sons Construction Wichita, United StatesDondlinger Construction Company is one of the industry's most experienced general contractors with over 125 years in business. Founded in 1898, Dondlinger has a long history of completing landmark projects throughout the region, including Kansas, Oklahoma, Colorado, Missouri and ...
-
Facility Services Customer Support
3 days ago
Dondlinger & Sons Construction Wichita, United StatesDondlinger Construction Company is one of the industrys most experienced general contractors with over 125 years in business. Founded in 1898, Dondlinger has a long history of completing landmark projects throughout the region, including Kansas, Oklahoma, Colorado, Missouri and I ...
-
Technical Support/Customer Advocate Agent
1 week ago
CybertronIT Wichita, United StatesCybertron is seeking Technical Support / Customer Advocate Agents to join our team. At Cybertron we strive to provide a top level professional and friendly service to our customers. Your job is to assist our customers through their entire experience starting from consideration, p ...
-
Coordinator Customer Support 8th Shift
2 weeks ago
Textron Wichita, United StatesThis customer facing position is the primary point of contact for owners, operators and maintenance personnel requesting support for Textron Aviation aircraft. Support requests will include, but are not limited to, technical parts questions, quote, p Support, Coordinator, Custome ...
-
Technical Support/Customer Advocate Agent
1 week ago
CybertronIT Wichita, United StatesCybertron is seeking Technical Support / Customer Advocate Agents to join our team. At Cybertron we strive to provide a top level professional and friendly service to our customers. Your job is to assist our customers through their entire experience starting from consideration, p ...
-
Technical Support/Customer Advocate Agent
6 days ago
CybertronIT Wichita, United StatesJob Description · Job DescriptionCybertron is seeking Technical Support / Customer Advocate Agents to join our team. At Cybertron we strive to provide a top level professional and friendly service to our customers. Your job is to assist our customers through their entire experien ...
-
Collection Development Manager
1 week ago
Children's Plus Inc Beecher, United StatesJoin Children's Plus, Inc., a leading distributor of children's and young adult books. We are looking for a library or educational professional to lead and manage our collection development team and provide support to our sales representatives and our school and library customers ...
-
Buyer (Bernard Welding, Beecher, Il)
1 week ago
ITW Beecher, United States**Company Description** · Comprised of a market-leading portfolio of best-in-class brands, the businesses of ITW Welding work together to provide premium performance delivered through a breadth of solutions encompassing welding, cutting, consumables, and accessories. ITW Welding ...
-
Business customer advisor
2 weeks ago
Aurora Technologies Sedgwick, United StatesJoin the success concept of Vereinigte Volksbank Raiffeisenbank eG. We are a successful and future-oriented cooperative bank. Our employees are the most important factor for our success. Our business area includes the districts of Odenwald, Darmstadt-Dieburg and Miltenberg. With ...
-
Working student for online software development
2 weeks ago
Infinity Systems Sedgwick, United StatesThis is the work environment: · The User Experience & Touchpoint Design department supports all workstreams and touchpoints of DATEV eG in creating customer journeys, measuring customer experiences, conducting UX research, as well as market and competitor analyses, and drives the ...
-
Business lawyer
2 weeks ago
Stellar Ventures Sedgwick, United StatesSedgwick is one of the leading technology providers for the IT and telecommunications industry, currently operating in 30 countries in Europe and a total of 144 countries worldwide. The company, based in Switzerland, has a net revenue of 11.1 billion euros and employs approximate ...
-
Special Vehicle Construction Mechanic
2 weeks ago
NebulaWorks Beecher City, United States**About Bott GmbH & Co.KG: ** · At Bott, you can make a big impact and confidently look towards the future. In our 90 years of company history, we have evolved from a small manufacturing business to a full-service provider for vehicle and workplace equipment. · What do we offer? ...
-
Industrial clerk as sales processing clerk
4 weeks ago
Aurora Solutions Wichita, KS, United States Freelance**Your Responsibilities**: · - Processing and monitoring of orders in the automotive and non-automotive sector · - Preparation of offers for new inquiries · - Support in handling complaints · - Monitoring of incoming payments, including reminder process · - Close coordination wit ...
-
Skyline Solutions Beecher, United StatesSales Representative Heating Technology, Düsseldorf (m/f/d) If you are looking for a job where you can develop your strengths and an employer who challenges and supports you, then you are in the right place at Kermi - one of the leading brand manufacturers of innovative room clim ...
Coord Customer Support - Wichita, United States - Txtav
Description
Job Description Coord Customer Support - 2nd Shift ( **Job Number:**
**Description**
**JOB SUMMARY:**
This customer facing position is the primary point of contact for owners, operators and maintenance personnel requesting support for Textron Aviation aircraft. Support requests will include, but are not limited to, technical parts questions, aftermarket programs, quote, procurement, claims processing and ordering of spare parts. Works with other Textron Aviation organizations/functional areas to develop and maintain a relationship with current and prospective customers.
**JOB RESPONSIBILITIES:**
Works with Company Service Centers, Authorized Service Centers, Authorized Sales Representatives and owner/operators to provide viable solutions to meet Customer requirements and produce total Customer satisfaction.
Receive customer calls and coordinate all activities necessary to produce viable solutions in accordance with the Customer and company requirements.
Manages and administers standard domestic and international purchase agreements in accordance with Textron Aviation Policy and Procedures and applicable export laws.
Responds to sales proposals/purchase agreements and assists Customers in determination of specific requirements.
Act as liaison in the Customer request process, relative to equipment changes/deletions, and transmits price and delivery impact information to Customers.
Provides detailed spare part support solutions including, but not limited to:
Verifies/provides part numbers and required information in order for new parts to be set up in the parts database.
Communicate quote/pricing information to customers.
Coordinate with other functional areas as needed in procurement/expediting of time critical parts.
Prepare and enter orders into the parts database.
Review/assist in the selection of shipping methods for time critical shipments.
Provides coordination for the Customer with other Textron Aviation processes including but not limited to, order fulfillment and post delivery support to assure total Customer satisfaction.
Coordinate with Manufacturing on the building and delivery of customer parts.
Provides internal coordination with proper regulatory authorities to ensure compliance with foreign certification requirements.
May provide technical parts support to Textron Aviation Customers.
Coordinates requests for special and non-standard equipment.
Provides basic familiarization training to Customer on Textron Aviation processes and procedures.
May be responsible for additional CSP&P activities during off-shift coverage to include vendor expedites, factory expedites, and various other aspects of the business by coordinating closely with those CSP&P areas upon their return.
Monitor customer account status and follow-up with the finance department to correct any account issues.
Perform other duties as required
**Qualifications**
**EDUCATION/EXPERIENCE:**
Requires high school education or equivalent
Bachelors degree in Business Administration or related program preferred
Requires a minimum of 1 year customer service experience
**QUALIFICATIONS:**
General knowledge of aircraft/aviation parts and blueprints required
Ability to read, understand and analyze illustrated parts catalogs, overhaul manuals, and aircraft engine manuals
Working knowledge, or ability to learn US export/import regulations and trade agreements preferred
Take your career higher at Textron Aviation.
Competitive starting salaries with growth potential
Health benefits beginning day one
Tuition assistance and continuing education programs
12-paid holidays a year
Paid parental leave options
A new career awaits.
Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. **Primary Location**
: US-Kansas-Wichita