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    Customer Support Specialist - Wichita, United States - Cox Machine, Inc.

    Cox Machine, Inc.
    Cox Machine, Inc. Wichita, United States

    3 weeks ago

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    Description
    This job was posted by : For more information, please see:

    Position Responsibilities

    Cox Machine representative and point of contact for key customer accounts.
    Internal liaison to effectively communicate customer status, requirements, and issues as needed
    Correct and efficient order entry, maintenance, and adjusting to meet customer needs.
    Obtain and manage customer reports, forecasts, and contractual documentation.
    Accurate internal order scheduling, upkeep, and communication as needed.
    Confer with team members to solve problems, complete tasks, and assist with other customer accounts.
    Adapt as needed to support new customers, evolving trends, and developing projects.
    Set meetings as needed to communicate and elevate issues to internal customers and stakeholders appropriately.
    Work cross-functionally with multiple departments to expedite orders and resolve issues.
    Act as liaison between departments or other groups to improve function, performance or communication.
    Compile spreadsheets and tables, performing excel functions as needed to review data
    Review applicable organizational policies and procedures to ensure understanding and compliance.
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